Guaranteed Success in Field Service Lightning program FSL-201 Exam Dumps [Q92-Q111]

admin • February 21, 2024

Guaranteed Success in Field Service Lightning program FSL-201 Exam Dumps [Q92-Q111]

Rate this post

Guaranteed Success in Field Service Lightning program FSL-201 Exam Dumps

Salesforce FSL-201 Daily Practice Exam New 2024 Updated 165 Questions

Achieving the Salesforce FSL-201 certification demonstrates that an individual has the expertise and skills required to successfully implement and manage Salesforce Field Service Lightning solutions. It can enhance their career prospects and open up opportunities for higher-paying roles in the field of Salesforce administration.

Q92. universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site Which two maintenance plan settings should the consultant recommend?
Choose 2 answers

Service appointment generation method – one service appointment per work order line item

Work order generation method – one work order line item per asset

Service appointment generation method – one service appointment per work order

Work order generation method – one work order per asset

Q93. Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers

Create Multiple Work Orders Line Items per service.

Select the relevant Work Types for each Resource.

Assign the appropriate Skills to Resources.

Use Work Types with required Skills.

Q94. Northern Trail Outfitters noticed that clicks are NOT showing up on Contact records in Salesforce.
Which two reasons could be the cause”*
Choose 2 answers

ContactID was used as Subscriber Key

Email Address was used as Subscriber Key

Individual Level Tracking was not selected in Marketing Cloud Configuration

Synchronized Data Sources only push data every 15 minutes

Q95. Approximately 70% of Universal Containers’ site visits are inspections and quotation sessions that take roughly the same amount of time and same set of resource skills to complete. What should a Consultant recommend to streamline the creation of these work orders?

Train Technicians to use Duplicate Work Order feature.

Launch the Work Order Standardization Wizard.

Create a standard set of Work Order Line Items.

Create Work Types for use on Work Orders

Q96. Northern Trail Outfitters is using Journey Builder to send emails to loyalty members based on recent activity. They anticipate that approximately half of their contacts will meet the entry criteria for their Journey.
How should they configure their entry source’

Use a Query Activity in Automation Studio to create a segment before entering the journey.

Use a Contact Data Entry Source to segment the data configured in Attribute Groups in Contact Builder.

Use a Data Extension Entry Source with an applied filter based on recent member activity.

Use an Import Activity in Automation studio to filter the data as a Data Extension Entry Source.

Q97. Northern Trail Outfitters (NTO) uses Salesforce to track leads, opportunities and order details that convert leads to customers. However, Orders are managed by an external (remote) system. Sales representatives want to view and update real-time order information in Salesforce. NTO wants the data to only persist in the external system.
Which type of Integration should an architect recommend to meet this business requirement?

Data Visualization

Data Synchronization

Process Orchestration

Batch Processing

https://developer.salesforce.com/docs/atlas.en-us.integration_patterns_and_practices.meta/integration_patterns_and_practices/integ_pat_data_virtualization.htm

Q98. The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers

Global optimization doesn’t reschedule appointments that have rule violations.

The optimizer uses a scheduling policy different from what is used on the dispatch console.

The territory of the resources was not included in the global optimization request.

There are no service resources available with the required skill levels.

Q99. optimization for the Midwest is set to automatically run each night for the next three days. The dispatcher has noticed that the optimizer is leaving many service appointments unscheduled and has asked the consultant to troubleshoot the issue.
The consultant noticed that the optimization service run time per service appointment is set to low in field service settings.
Which two conditions should make the consultant consider setting the optimizer too?
high?
Choose 2 answers

The scheduling policy used field is blank

The scheduling policy is producing too many candidates that qualify for each service appointment

Most service appointment have the same priority

The calculate travel and breaks field service setting is disabled for the service resource availability work rule.

Q100. A company’s cloud-based single page application consolidates data local to the application with data from on premise and 3rd party systems. The diagram below typifies the application’s combined use of synchronous and asynchronous calls.

The company wants to use the average response time of its application’s user interface as a basis for certain alerts. For this purpose, the following occurs:
1. Log every call’s start and finish date and time to a central analytics data store.
2. Compute response time uniformly as the difference between the start and finish date and time – A to H in the diagram.
Which computation represents the end-to-end response time from the user’s perspective?

Sum of A to H

Sum of A to F

Sum of A, G, and H

Sum of A and H

Q101. Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement

Entitlement Templates

Entitlements

Work Types

Work Order Record Types

Work Types are templates that define the duration, skills, and products required for a work order or work order line item. By creating Work Types for Install, Break-fix, and Inspections, Universal Containers can standardize creation of Work Orders with the correct skills and estimated time to completion[34]. Entitlement Templates are templates that define the terms of support for customers such as number of cases allowed or response time[35]. Entitlements are records that specify customers’ support terms based on their contracts or warranties[36]. Work Order Record Types are record types that allow creating different page layouts and picklist values for different types of work orders[37]. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.entitlements_templates_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.entitlements_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_orders_record_types.htm&type=5

Q102. Northern Trail Outfitters (NTO) sends emails from Content Builder and Journey Builder. When subscribers reply to an email, NTO would like to send an auto-reply message using a pre-defined HTML email that explains email replies are unmonitored and they should call NTO for any inquiries.
How could these auto-reply messages be enabled?

From the Reply Mail Management settings page, choose the ‘Create Custom Response’ option under ‘Automated Response Email for Remaining Replies’ section and select the HTML email from the ‘define email* link.

Open Admin > Account Settings page In Email Studio and In the Auto Reply Email’ section, select ‘Custom’ and paste the HTML email code into the text area field.

A Create a Triggered Send and from a Sender Profile properties page, enable ‘Custom Reply Mail Management Settings’, ‘Use Auto Reply’ and ‘Reply using triggered send’ options, then select the Triggered Send email.

Create a Triggered Send and on the Reply Mall Management settings page, choose the ‘Create Custom Response’ option under ‘Automated Response Email for Remaining Replies’ section, then select the Triggered Send email.

Q103. Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?

Work Types, Skill Routing, Skill Requirements, Operating Hours

Case process, Work Types, Entitlements, and Milestones

Skill Requirements, Work Types, Case Process, Milestones

Work Types, Skill Requirements, Entitlements, and Milestones

Q104. A company is planning on sending orders from Salesforce to a fulfillment system. The integration architect has been asked to plan for the integration.
Which two questions should the integration architect consider?
Choose 2 answers

Can the fulfillment system create new addresses within the Order Create service?

Can the fulfillment system make a callback into Salesforce?

Can the fulfillment system implement a contract-first Outbound Messaging interface?

Is the product catalog data identical at all times in both systems?

https://www.youtube.com/watch?v=zQncznMLrt4 Contract first interface is important as it can impact integration design in terms of efficiency and collaboration.

Q105. Universal Containers wants to encourage their Technicians to identify sales opportunities in the field. Which option should a Consultant recommend?

Log a follow-up task on the Work Order.

Call the Sales Team with the Opportunity.

Create a custom filed on the Work Order.

Create a Quick Action to create the Opportunity.

Q106. universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time How should the consultant make this requirement?

Create a work rule with two required skills

Create a two-service crew

Create a crew with two technicians

Create two service appointment

Q107. Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers

Color Palettes

Gantt

Gantt Map

Appointment List

Q108. To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards.
Which two Field Service tools should the technician use to return the unused circuit board to the warehouse?
Choose 2 answers

Work Order

Product Transfer

Return Order

Product Receipt

Q109. Universal Containers has installed base equipment that requires specific expertise to install or decommission.
Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?

Validation Rules and Work Types

Work Types and Skill Requirements

Milestones and Service Appointments

Skill Requirements and Entitlements

Q110. universal container provides maintenance and emergency services to its
customers. Sending technician emergency call during the day causes long travel time and reduces the number of appointments that a technician can complete Which features should a consultant use to reduce and increase technician productivity?

Resource schedule optimization

Reschedule appointment

Fix overlaps

Fall in schedule

Q111. Which two objects are required when configuring an optimization job?
Choose 2 answers

Service territory

Polygons

Work type

Scheduling policy

Loading …