[Q32-Q52] Cisco Contact Center Enterprise Implementation and Troubleshooting Practice Tests 2024 Pass 500-444 with confidence!

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[Q32-Q52] Cisco Contact Center Enterprise Implementation and Troubleshooting Practice Tests 2024 Pass 500-444 with confidence!

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Cisco Contact Center Enterprise Implementation and Troubleshooting Practice Tests 2024 | Pass 500-444 with confidence!

Practice CCEIT 500-444 exam. Online Exam Practice Tests with detailed explanations!

NEW QUESTION 32
What is needed to execute a particular script that is configured using script explore for a specific time?

Dialed Number mapped to a CallType and in turn mapped to a scheduled script

Dialed Number mapped to a CallType

Dialed Number with scheduled script

Agent mapped to Dialed Number and Dialed Number in turn mapped with scheduled script

In order to execute a particular script that is configured using script explorer for a specific time, it is necessary to map the dialed number to a call type, and in turn, map the call type to a scheduled script.
The dialed number is the number that a customer dials to reach the contact center. When the call is received, the call type is determined based on the dialed number. The call type is a category that describes the type of call, such as sales, support, or billing.
Once the call type is determined, the appropriate script can be executed. Script explorer allows you to configure different scripts for different call types and schedule them to be executed at specific times.
To ensure the correct script is executed at the right time, the dialed number must be mapped to the appropriate call type, and the call type must be mapped to the scheduled script.
Cisco ICM Script Explorer (https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-command-reference-guides-list.html) Cisco ICM Call Type (https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_10_5_1/configuration/guide/ICM_BK_I3C936F3_00_configuration-guide-10-5-1/ICM_BK_I3C936F3_00_configuration-guide-10-5-1_chapter_01.html)

NEW QUESTION 33
What are two ways to deploy security certificates in CCE? (Choose two.)

Certificate Authority (CA)

3rd party signed

Security Authority (SA)

Digitally signed

Self-signed

Two ways to deploy security certificates in CCE are Certificate Authority (CA) and Digitally Signed. A Certificate Authority (CA) is an organization that issues digital certificates to authenticate the identity of a user or service. A digitally signed certificate is one that is digitally signed by the entity that is issuing it, such as the Certificate Authority. This ensures that the certificate is not tampered with or altered in any way.
References: [1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/ccce85cfg/ccce85cfg_chapter_0501.html [2] https://tools.ietf.org/html/rfc4158

NEW QUESTION 34
Which Cisco Unified Border Element configuration is used in Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?

voice gateway must be dedicated for VXML browser sessions.

Cisco Unified Border Element must be configured as media pass flow-around mode.

Cisco Unified Border Element must be configured as media pass flow-through mode.

Box-to-box Cisco Unified Border Element must be used for redundancy.

In a Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment, the Cisco Unified Border Element must be configured as media pass flow-through mode. In this mode, the Unified Border Element is configured to route all media traffic directly to the customer voice portal and not through the voice gateway.

NEW QUESTION 35
What is an enterprise-focused Session Border Controller (SBC) providing voice and video connectivity from the enterprise IP network to service provider SIP trunks?

CUCM

CUBE

CVP

DNIS

NEW QUESTION 36
To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?

CTI route point

Agent IP phone

Route pattern

Translation pattern

NEW QUESTION 37
Which two claim rules will be added to specify the claims sent from ADFS to Cisco Identity Service as part of a successful SAML assertion in PCCE? (Choose two.)

sAMAccountName – Logon names maintained for backward compatibility

user_principal – For Identifying the authentication realm of the user in the assertion sent to Cisco Identity Service.

E-Mail Address – For the Outgoing claim type

Unspecified – For the Incoming name ID format

uid – For Identifying the authenticated user in the claim sent to the applications

NEW QUESTION 38
Which keytool command lists certificates in the cacerts file?

keytool -list -showinfo

keytool -list -keystore cacerts

keytool -list cacerts

keytool -list -alias

The command keytool -list -keystore cacerts can be used to list certificates in the cacerts file. This command will display information about the certificates in the cacerts file, including the certificate’s alias, owner, issuer, and validity period. This command can be used to verify the certificates that are used for authentication and secure communication. Reference: https://docs.oracle.com/cd/E19509-01/820-3503/gghji/index.html

NEW QUESTION 39
How are microapps defined and configured using PCCE Web Administration Manager (S.P.O.G)?

Call Settings-> IVR Settings->Network VRU Scripts

Route Settings -> Media Routing Domain

Route Settings -> Sip Server Groups

Desktop Settings -> Resources -> Call Variables Layout

Explanation
Microapps are small applications that run on the CVP server and provide interactive voice response (IVR) functionality. They can play prompts, collect digits, perform database lookups, and transfer calls. Microapps are defined and configured using PCCE Web Administration Manager (S.P.O.G) under the Call Settings -> IVR Settings -> Network VRU Scripts menu. Here, you can create, modify, or delete network VRU scripts that reference the microapps and specify the parameters for each microapp. You can also associate the network VRU scripts with call types and dialed numbers to invoke them in the call flow12. References:
Troubleshooting Cisco Contact Center Enterprise (CCET) course outline1, Contact Center Enterprise Troubleshooting and Configuration document2.

NEW QUESTION 40
What are two functions of the Cisco CiscoCertUtil tool? (Choose two.)

is supported on servers running Linux Server

generates certificate signing requests (CSR)

generates self-signed certificates in the PEM format, which is an X509 extension

creates a log file pertaining to the operations that it performs for troubleshooting

validates any certificate

NEW QUESTION 41
Which sync is triggered when an administrator performs any create, update, or delete operation on a specific configuration item?

Automated differential

Push

Manual differential

OnDemand

The sync that is triggered when an administrator performs any create, update, or delete operation on a specific configuration item is Push. Push is a synchronization method that allows administrators to trigger synchronization of changes to a specific configuration item, such as a device or service, and to any related configuration items. Push synchronization is triggered immediately, and can be used to quickly synchronize all changes to a specific configuration item.
References: [1] https://www.cisco.com/c/en/us/td/docs/net_mgmt/network_automation_and_programmability/one_plus/b_one_plus_getting_started/b_one_plus_getting_started_chapter_01.html [2] https://www.cisco.com/c/en/us/td/docs/net_mgmt/smart_software_manager/one/2-2/user_guide/b_one_user_guide_22/b_one_user_guide_22_chapter_01.html

NEW QUESTION 42
What are two types of upgrades available for CCE? (Choose two.)

Common Ground

User Interface

Deviation

Technology Refresh

Standard

NEW QUESTION 43
Where can the readiness for the CCE deployment be verified?

CCE Web Admin -inventory

CCE Web Admin -> Machines – inventory

CCE Web Admin -> Deployment Settings – Inventory

CCE Web Admin -> Infrastructure – Inventory

The readiness for the CCE deployment can be verified by navigating to the CCE Web Admin -> Deployment Settings – Inventory page. This page contains information on the infrastructure that is required for the CCE deployment, including the number of servers, the region, and the type of deployment.

NEW QUESTION 44
Which type of machine will run an automated deferred sync job?

Principal AW machine

AW client machine

Secondary AW machine

AW/HDS machine

Explanation
An automated deferred sync job is a process that synchronizes the configuration data between the Unified CCE Administration and the CVP servers. An automated deferred sync job runs on the Principal AW machine, which is the primary Administration and Data Server (ADS) in the Packaged CCE deployment. The Principal AW machine initiates the sync job every 15 minutes by default, or whenever a configuration change is made in the Unified CCE Administration. The sync job sends the configuration data to the CVP servers using the REST API. The sync job also updates the status of the CVP servers in the System and Device Sync page of the Unified CCE Administration12. References:
Troubleshoot CVP on SPOG that Shows Out of Sync1
Packaged CCE Administration2

NEW QUESTION 45
Which account does PCCE wizard use for logins to access the appropriate server and enable interfaces, databases, and protocols?

Setup login

Windows login

Local administrator login

Service Account login

Explanation
The PCCE wizard uses the Service Account login for logins to access the appropriate server and enable interfaces, databases, and protocols. The Service Account login is an existing Active Directory user in the same domain as the Packaged CCE servers. This account is added to the Service group during the initialization of the Packaged CCE deployment type. The Service Account login has the required permissions to access the SQL Server, the Organizational Units, and the Security Groups for the Packaged CCE components.
References:
Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.6 (1) – Initialize the Packaged CCE 2000 Agents Deployment Type1 Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.0 (1) – Configure PCCE Local Authorization2

NEW QUESTION 46
Which two descriptions apply to UC on UCS Spec Based? (Choose two.)

may be available as a packaged offer such as the Cisco Business Edition 7000 Platform

VMware vCenter is required

defined as Rule Based

defined as Configuration Based

VMware vSphere is optional

NEW QUESTION 47
Which three features does Cisco Unified Border Element provide when CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)

Silent Monitor inbound voice calls

NAT for address hiding D Demarcation point between networks

Record calls by forking the media using build-in-bridge

Secure communication using flow around mode

Normalize SIP messages using SIP profiles

Explanation
Cisco Unified Border Element (CUBE) is a session border controller that provides session control, security, interworking, and demarcation for voice and video calls between the enterprise IP network and service provider SIP trunks1. When CUBE is used with CCE and CVP, it provides the following three features:
Silent Monitor inbound voice calls: CUBE supports the silent monitoring feature for inbound voice calls from the PSTN to the CCE agents. This feature allows supervisors to listen to the agent-customer conversations without being noticed by either party. CUBE uses the built-in-bridge (BIB) capability of the agent phone to fork the media stream and send it to the monitoring server2.
Secure communication using flow around mode: CUBE supports secure communication using Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) for SIP signaling and media streams. CUBE can operate in flow around mode, where it terminates the TLS/SRTP sessions from the service provider and the enterprise, but does not perform any media processing or transcoding. This mode reduces the CPU load on CUBE and preserves the end-to-end media encryption3.
Normalize SIP messages using SIP profiles: CUBE supports SIP normalization using SIP profiles, which are collections of parameters that modify the SIP messages that pass through CUBE. SIP profiles can be used to resolve interoperability issues between different SIP implementations, such as service providers, CVP, and CCE. SIP profiles can also be used to enhance the functionality of CUBE, such as adding or removing headers, modifying timers, and enabling features4.
References: Cisco Unified Border Element data sheet1, Cisco Unified Border Element Configuration Guide234.

NEW QUESTION 48
Which mode can be used to display data flow in the Script?

Edit Mode

Monitor Mode

Quick Edit Mode

Browse Mode

NEW QUESTION 49
What are two types of upgrades available for CCE? (Choose two.)

Common Ground

User Interface

Deviation

Technology Refresh

Standard

Two types of upgrades available for CCE are Technology Refresh and Standard. Technology Refresh upgrades replace outdated hardware and software components with the latest versions, while Standard upgrades include features and bug fixes.

NEW QUESTION 50
What are two tasks of a PCCE initialization under Unified CCE PG? (Choose two.)

Creates the CUCM Peripheral Gateway (PG) with the CUCM PIM.

Creates just VRU PG; VRU PIMs need to be added manually.

Creates the Media Routing PG (MR PG) with three MR PIMs.

Downloads JTAPI from the Unified Communications Manager and installs it on the Unified CCE PG.

Downloads JTAPI from the Unified Communications Manager, but manually need to be installed in the Unified CCE PG.

NEW QUESTION 51
What are two roles of a Certificate Authority (CA) in a trusted third-party CA certificate? (Choose two.)

to provide validation of certificate requests

to issue a CA signed Identity certificates

to provide domain validation certificate

to import the root CA certificate to each component

to generate a new Certificate Signing Request (CSR)

Explanation
A certificate authority (CA) is a trusted entity that issues digital certificates for websites and other entities.
CAs validate a website domain and, depending on the type of certificate, the ownership of the website, and then issue TLS/SSL certificates that are trusted by web browsers like Chrome, Safari and Firefox. Thus, CAs help keep the internet a safer place by verifying websites and other entities to enable more trust in online communications and transactions. Some of the roles of a CA in a trusted third-party CA certificate are:
To provide validation of certificate requests: A CA verifies the identity and authenticity of the certificate requester before issuing a certificate. The CA may use different methods of validation, such as domain validation, organization validation, or extended validation, depending on the type and level of assurance of the certificate. The CA may also check the revocation status of the certificate or the certificate chain to ensure that the certificate is not expired or revoked.
To issue a CA signed Identity certificates: A CA signs the certificate with its own private key, which attests to the validity and integrity of the certificate. The CA also provides the certificate with a serial number, a validity period, and other attributes. The CA signed certificate can be used by the certificate holder to prove its identity and establish secure connections with other parties.
References:
What is a CA? Certificate Authorities Explained
The Role of Certificate Authorities
The 5 most frequently Asked Questions about Certificate Authority (CA)

NEW QUESTION 52
What are two roles of a Certificate Authority (CA) in a trusted third-party CA certificate? (Choose two.)

to provide validation of certificate requests

to issue a CA signed Identity certificates

to provide domain validation certificate

to import the root CA certificate to each component

to generate a new Certificate Signing Request (CSR)

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[Q32-Q52] Cisco Contact Center Enterprise Implementation and Troubleshooting Practice Tests 2024 Pass 500-444 with confidence!

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