[Nov-2024] Pass WGU Principles-of-Management Exam in First Attempt Guaranteed! [Q15-Q34]

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[Nov-2024] Pass WGU Principles-of-Management Exam in First Attempt Guaranteed! [Q15-Q34]

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[Nov-2024] Pass WGU Principles-of-Management Exam in First Attempt Guaranteed!

Full Principles-of-Management Practice Test and 50 unique questions with explanations waiting just for you, get it now!

NO.15 What is the main focus of SWOT analysis? Choose 1 answer

Establishing a factory’s production rate and quality standards

Uncovering an organization’s strengths and weaknesses

Determining a company’s corporate structure and management style

Developing a business’s mission and vision statements

The main focus of SWOT analysis is to uncover an organization’s strengths and weaknesses, along with identifying opportunities and threats. SWOT, which stands for Strengths, Weaknesses, Opportunities, and Threats, is a strategic tool used to understand the internal capabilities and external possibilities and risks facing an organization. This analysis helps in identifying what the organization does well and where it may need improvement, thus forming a basis for strategic planning.

NO.16 Wardrobe Web. Inc., wants to analyze defects such as late delivery, wrong shipment, and poor customerservice. Which process should the company use? Choose 1 answer

Statistical analysis

Job analysis

Social constructivist analysis

Objective analysis

Wardrobe Web, Inc. should use statistical analysis to analyze defects such as late delivery, wrong shipment, and poor customer service. Statistical analysis involves collecting and analyzing data to identify trends, patterns, and root causes of issues. It helps in making informed decisions to improve quality and efficiency by addressing the identified defects.

NO.17 What is a core job dimension described in the Hackman and Oldham model of job design? Choose 1 answer

Compensation

Autonomy

Quality

Networking

A core job dimension in the Hackman and Oldham model of job design is autonomy.
* Autonomy(Answer B): This refers to the degree to which a job gives an employee the freedom, independence, and discretion to schedule work and determine the procedures for carrying it out. It is a critical aspect that influences motivation and job satisfaction.
* Compensation(Answer A) andNetworking(Answer D): These are not part of the core job dimensions in the Hackman and Oldham model.

NO.18 An employee of a company is working to start a separate division. This project is out of the employee’s normal duties and has not been assigned by the supervisor. However, the supervisor encourages this informal project.
Which intrapreneurship activity describes this project?
Choose 1 answer

Opportunity obsession

Motivation to excel

Bootlegging

Skunkworks

The intrapreneurship activity described is bootlegging. Bootlegging refers to the informal and often unauthorized projects undertaken by employees who use company resources to work on new ideas outside their regular duties. These projects are not officially sanctioned but are tolerated or encouraged by supervisors to foster innovation within the company.

NO.19 What describes a value chain? Choose 1 answer

It is the internal strengths and weaknesses of an organization.

It flows from raw materials to the delivery of products or services.

It creates a focus for organizational downsizing.

It allows an organization to manage diversity in multiple markets.

The value chain describes the full range of activities that businesses go through to bring a product or service from conception to delivery and beyond. The concept was popularized by Michael Porter in his 1985 book
“Competitive Advantage: Creating and Sustaining Superior Performance.”
* Definition and Scope: A value chain encompasses all the processes involved in the creation of a product or service. This includes:
* Sourcing raw materials.
* Production processes.
* Marketing and sales.
* Distribution and delivery.
* Customer service post-delivery.
* Primary Activities:
* Inbound Logistics: Receiving, storing, and disseminating inputs of the product.
* Operations: Transforming inputs into the final product.
* Outbound Logistics: Collecting, storing, and distributing the product to customers.
* Marketing and Sales: Persuading customers to purchase the product.
* Services: Activities that maintain and enhance the product’s value, such as customer service.
* Support Activities:
* Procurement: Acquiring the resources a company needs to operate.
* Technology Development: Research and development, IT, automation, etc.
* Human Resource Management: Recruiting, hiring, training, and retaining workers.
* Firm Infrastructure: Organizational structure, control systems, company culture, etc.
* Example of Value Chain: The textbook provides an example of Walmart’s value chain to illustrate how a company adds value at each step of the process, from procurement to delivery.
* Importance: Understanding and optimizing the value chain allows companies to identify where they can add value, reduce costs, and gain competitive advantage. Companies can use this analysis to find opportunities for improvement, innovation, and efficiency in their processes.

NO.20 Which customer relationship concept emphasizes the relationship between the company, the competition, and the customer? Choose 1 answer

Strategic triangle

Liaison concept

Tactical strategy

Strategic relationship

The customer relationship concept that emphasizes the relationship between the company, the competition, and the customer is the Strategic Triangle. This model highlights the importance of balancing these three elements to achieve competitive advantage. It involves understanding customer needs, monitoring competitor actions, and leveraging company strengths to deliver superior value to customers.

NO.21 What is a Benefit of a boundaryless organization? Choose 1 answer

Employees have access to all buildings.

Employees are allowed to form a union.

Employees may express their opinions freely.

Employees are free to apply for other positions.

A benefit of a boundaryless organization is that employees may express their opinions freely. Boundaryless organizations eliminate traditional barriers between departments and hierarchical levels, fostering open communication, collaboration, and a free flow of information across the organization. This openness encourages employees to share their ideas and opinions without fear of repercussions, enhancing innovation and problem-solving.

NO.22 What is a characteristic of a person with an entrepreneurial personality? Choose 1 answer

Motivation to excel

Opportunity tolerance

Laissez-faire

Employeeempowerment

A characteristic of a person with an entrepreneurial personality is the motivation to excel.
* Motivation to Excel(Answer A): Entrepreneurs are typically driven by a strong desire to achieve and excel. They are competitive, have a high need for achievement, and are constantly seeking ways to improve and succeed in their ventures.
* Opportunity Tolerance(Answer B): While entrepreneurs need to tolerate risks and seize opportunities, the term “opportunity tolerance” is not specifically highlighted as a key characteristic of an entrepreneurial personality.
* Laissez-faire(Answer C) andEmployee Empowerment(Answer D): These are management styles or strategies rather than personal characteristics of entrepreneurs.

NO.23 What is the activity called when a corporate project team is created to develop a new product? Choose 1 answer

Competitive innovation

Intrapreneurship

Venture capitalism

Benchmarking

The activity of creating a corporate project team to develop a new product is called intrapreneurship.
Intrapreneurship refers to the practice of fostering innovation and entrepreneurial skills within an organization by allowing employees to act like entrepreneurs while working within the company. This approach encourages the development of new products and services and enhances organizational growth.

NO.24 Equal employment opportunity laws were designed to ensure that people are considered for employment without regard to certain traits. Which traits are protected by these laws? Choose 1 answer

Criminal record, race, and gender

National origin, race, and education

Race, religion, and abilities

Race, religion, and ethnic background

Equal employment opportunity laws are designed to ensure that people are considered for employment without regard to certain protected traits.
* Race, Religion, and Ethnic Background(Answer D): These traits are protected under equal employment opportunity laws, ensuring that individuals are not discriminated against based on these characteristics.
* Criminal Record(Answer A),Education(Answer B), andAbilities(Answer C): These are not protected traits under equal employment opportunity laws.

NO.25 Entrepreneurs who want to start a new business need to understand the level of risk and both dimensions.
What do entrepreneurs use to assess levels of risk and innovation?
Choose 1 answer
involved in establishing a new venture and must then decide if they are comfortable with

Collaboration tracking matrix

Innovation creation diagram

Entrepreneurial loss function diagram

Entrepreneurial strategy matrix

Entrepreneurs who want to start a new business need to assess levels of risk and innovation involved in establishing a new venture. The tool commonly used to assess these dimensions is the Entrepreneurial Strategy Matrix.
* Entrepreneurial Strategy Matrix(Answer D): This matrix helps entrepreneurs evaluate their business ideas by plotting the level of innovation (low to high) against the level of risk (low to high). This analysis aids in understanding the feasibility and potential success of the new venture by identifying which strategies are likely to succeed given the level of risk and innovation involved.
* Collaboration Tracking Matrix(Answer A) andInnovation Creation Diagram(Answer B): These are not standard tools used to assess risk and innovation in entrepreneurship as described in the textbook.
* Entrepreneurial Loss Function Diagram(Answer C): This is not a recognized tool for assessing risk and innovation in entrepreneurial ventures as per the principles of management.

NO.26 A company believes that employees should be grouped according to the tasks they perform in the organization.
Which type of organizational design does this company use? Choose 1 answer

Directional

Virtual

Divisional

Functional

The type of organizational design used when a company groups employees according to the tasks they perform is a functional structure. In a functional structure, employees are organized based on their specific roles or functions within the organization, such as marketing, finance, production, or human resources. This allows for specialization and efficiency within each functional area.

NO.27 The person supervising a new advertising campaign was not sure that the team fully understood the technical side of the product they were working on and wanted to get a different perspective.
Which technique would be most appropriate in stimulating conflict?
Choose 1 answer

Bringing in outsiders

Appointing a devil’s advocate

Authoritative command

Compromise

To stimulate conflict and get a different perspective, bringing in outsiders is the most appropriate technique.
* Bringing in Outsiders(Answer A): This technique involves introducing new individuals who have different viewpoints, which can stimulate conflict and provide new perspectives that might be overlooked by the current team. It helps in shaking up the status quo and encouraging innovative thinking.
* Appointing a Devil’s Advocate(Answer B): While also effective in stimulating conflict, this technique involves someone within the group challenging ideas to ensure thorough evaluation. However, it might not provide as fresh a perspective as bringing in outsiders.
* Authoritative Command(Answer C) andCompromise(Answer D): These are more about resolving conflict rather than stimulating it.

NO.28 What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer

Customer connection society

Customer association organization

Customer relationship management

Customer liaison policy

The process that includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes is Customer Relationship Management (CRM).
CRM systems help organizations manage interactions with current and potential customers, streamline processes, and improve profitability by using customer data analysis for various business strategies.

NO.29 Which conflict-resolution technique would be most effective in helping create a shared goal that cannot be attained without the cooperation of each of the conflicting parties? Choose 1 answer

Communication

Superordinate goals

Avoidance

Authoritative command

The most effective conflict-resolution technique for creating a shared goal that cannot be attained without the cooperation of each of the conflicting parties is the establishment of superordinate goals.
* Superordinate Goals(Answer B): Superordinate goals are overarching goals that are important to both parties in a conflict and require their cooperation to be achieved. These goals help conflicting parties to focus on common objectives and work together to achieve them, thereby reducing conflict and promoting collaboration.
* Communication(Answer A): While communication is crucial in conflict resolution, it alone may not create a shared goal that necessitates cooperation.
* Avoidance(Answer C): Avoidance is a passive approach that generally postpones the conflict rather than resolving it.
* Authoritative Command(Answer D): This involves using authority to resolve the conflict, which may not create cooperation or shared goals among the parties.

NO.30 What is the purpose of the control process? Choose 1 answer

To deliver strategic value by fostering communication throughout the organization

To develop market saturation for the company’s product

To direct the activities of individuals toward achievement of organizational goals

To build a dynamic organization at all levels within the company

The primary purpose of the control process is to ensure that the activities of individuals are directed towards achieving the organizational goals.
* Directing Activities Towards Goals(Answer C): The control process involves monitoring and evaluating organizational activities to ensure they align with the set goals and taking corrective actions when necessary. This ensures that individual efforts contribute effectively to the organizational objectives.
* Fostering Communication(Answer A) andDeveloping Market Saturation(Answer B): While important, these are not the primary purposes of the control process.
* Building a Dynamic Organization(Answer D): This is more related to organizational development than the control process itself.

NO.31 Equal employment opportunity laws were designed to ensure that people are considered for employment without regard to certain traits. Which traits are protected by these laws? Choose 1 answer

Race, religion, and abilities

Race, religion, and ethnic background

Criminal record, race, and gender

National origin, race, and education

NO.32 In which situation does religious preference inappropriately affect decision making? Choose 1 answer

A company allows two days off per year for religious celebrations to all employees regardless of religious affiliation.

A manager refuses to participate in an event that conflicts with the manager’s personal religious beliefs.

A real estate agent uses her religious background as a basis for accepting bids on property that is for sale.

An individual follows religious dietary restrictions while at work regardless of the religious beliefs of others.

Religious preference inappropriately affects decision making when a real estate agent uses her religious background as a basis for accepting bids on property that is for sale. This situation reflects discrimination and bias, as decisions are being influenced by personal religious beliefs rather than objective criteria. Such actions can lead to unethical practices and violate principles of fair treatment and equality.

NO.33 Which employee selection instrument would be most appropriate when trying to determine how well an individual can participate in a variety of physical job requirements? Choose 1 answer

Cognitive ability test

Personality ambitions test

Performance test

Integrity test

To determine how well an individual can participate in a variety of physical job requirements, a performance test is most appropriate.
* Performance Test(Answer C): This type of test assesses a candidate’s ability to perform specific tasks or activities that are part of the job. It is particularly useful for jobs requiring physical abilities and skills.
* Cognitive Ability Test(Answer A),Personality Ambitions Test(Answer B), andIntegrity Test(Answer D): These tests evaluate mental capabilities, personality traits, and honesty, respectively, but do not measure physical job performance.

NO.34 When developing a qualify management system, which step involves answering the question, “If you were the customer, how would you like us to operate?” Choose 1 answer

Benchmarking

Customerization

Downsizing

Reengineering

When developing a quality management system, the step that involves answering the question, “If you were the customer, how would you like us to operate?” is known ascustomerization. This process is focused on tailoring and personalizing the customer experience to meet individual needs and preferences, thus ensuring that the company’s operations align closely with customer expectations and desires. By prioritizing the customer’s perspective, businesses can enhance satisfaction and loyalty, which are critical components of an effective quality management system.

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