NO.424 A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?

NO.425 A Windows user is trying to print a large number of documents to a network printer, but the printer is no longer printing. A technician investigates and notices all the jobs are stuck in the print queue. Which of the following should the technician perform to resolve the issue?

NO.426 A user calls the help desk to report issues with multiple pop-ups and degraded PC performance.
The user is out of the area, and assistance can only be provided remotely. Which of the following steps should a technician perform?

NO.427 A technician is attempting to remove a virus from the machine of a user who just retuned from leave. The virus is a known signature that was identified 30 days ago. The antivirus solution the company is using was updated seven days ago with the most current signatures. Which of the following MOST likely allowed the infection?

NO.428 A window appears on a user’s screen stating the computer’s files have been encrypted and an access code must be used to unlock the user’s dat a. This is an example of:

NO.429 Which of the following Is the MOST cost-effective option to protect computers and peripherals from damage caused by power fluctuations?

NO.430 A junior Linux system administrator needs to update system software.
Which of the following shell commands would allow the administrator to gain the necessary permissions to update the software?

NO.431 A user’s Windows laptop has become consistently slower over time. The technician checks the CPU utilization and sees that it varies between 95% and 100%. After the technician closes some running applications, the CPU utilization drops to approximately 20%, and the laptop runs much faster. The next day the same user calls again with the same problem.
Which of the following is a tool the technician can use to resolve the issue?

NO.432 A company recently performed malware cleanup on a large number of workstations. The Chief Security Officer (CSO) is concerned about malicious reaching the organization through email. Which of the following should a technician recommend to the CISCO?

NO.433 A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server.
Which of the following Control Panel utilities should the technician use to configure the setting?

NO.434 A technician is troubleshooting a Windows machine that is unable to boot Attempts to boot into safe mode result in the system continuously rebooting. To repair the computer without losing data the technician should boot:

NO.435 A technician is monitoring a network and notices an outage has occurred that could potentially cause a major disruption to the business workflow.
Which of the following should the technician do NEXT?

NO.436 A user’s mobile device appears to be losing battery life rapidly and often feels warm to the touch, even when it is put away. The device is relatively new, so the user is concerned it is defective. A technician inspects the device and sees the following:

Which of the following should be changed to resolve this issue?

NO.437 Ann. an external user, has received several calls from a company asking why she has been sending the company communications with internal users’ names in the “from” field. Ann calls a technician and explains she has not been sending any communications and would like this issue fixed The technician investigates and determines the PC is not infected with any viruses or malware. Which of the following should the technician check NEXT?

NO.438 A new policy requires all users to log on to their corporate workstations using smart card authentication. Which of the following best practices should be implemented to further secure access to workstations?

NO.439 A customer calls the help desk to report an intermittent dim display on a recently purchased laptop that is used while traveling. The display appears to function properly white the customer is at home, but the display appears dim while traveling. Which of the following is the MOST likely cause of the dim display’?

NO.440 A user’s company phone was recently wiped. The user Is unsure if an IT administrator wiped the phone or if it was the result of a hacking attempt. A new company policy was recently implemented to tighten security. The new policy requirements include:
* An allowance for the remote wiping of company data
* PIN unlock
* Failed-attempt device wiping
The user normally keeps the phone in a pocket, so it is unlikely that anyone else had access to It.
Which of the following is the MOST likely cause of the device being wiped?

NO.441 A technician is monitoring a network and notices an outage has occurred that could potentially cause a major disruption to the business workflow? Which of the following should the technician do NEXT?

NO.442 A technician Is completing the documentation for a major OS upgrade of a Linux distribution that will impact a company’s web services. The technician finishes the risk assessment and documents the change process. Which of the following should the technician complete NEXT?

NO.443 A technician is updating a Linux server that had been in storage. After booting into single-user mode, a command is issued that displays the technician’s current location in the filesystem.
Which of the following commands was issued?

NO.444 A technician needs to connect securely to a Linux-based network appliance in a remote datacenter. Which of the following will the technician MOST likely use?

NO.445 A customer is presuming manager to get things done on time. Which of the following has the project failed to do this case?

NO.446 A technician is securing a Linux workstation. One of the requirements is to remediate cleartext|passwords on the local system. Which of the following steps should the technician perform to BEST meet this requirement?

NO.447 A user calls the help desk to report issues with multiple pop-ups and degraded PC performance. The user is out of the area, and assistance can only be provided remotely. Which of the following steps should a technician perform?

NO.448 A corporate network was recently infected by a malicious application on a flash drive that downloaded sensitive company files and injected a virus, which spread onto the network Which of the following best practices could have prevented the attack?