Free Genesys GCX-GCD Exam Questions & Answer from Training Expert 2Pass4sure [Q33-Q54]

GCX-GCD Genesys

admin • May 2, 2026

Free Genesys GCX-GCD Exam Questions & Answer from Training Expert 2Pass4sure [Q33-Q54]

Rate this post

Free Genesys GCX-GCD Exam Questions and Answer from Training Expert 2Pass4sure

Top Genesys GCX-GCD Courses Online

Q33. To get the recordingld for a conversation, which information should be included in the missing section of the URL.
https://api/v2/conversations/{___________}/recordings

Recordingld

Conversation

DBID

ivrld

https://api/v2/conversations/{conversationId}/recordings. You need to include the Conversation ID, not a recording ID or database ID, to retrieve the associated recordings for that specific conversation.

Q34. By default, Line Recording is disabled.

True

False

In Genesys Cloud CX, Line Recording is disabled by default. To enable automatic recording of calls, the telephony administrator must configure the system by enabling recording on the SIP trunk. Without this configuration, calls are not automatically recorded.
Reference:https://help.mypurecloud.com/articles/recording-in-genesys-cloud/

Q35. If you don’t pass the paging parameters while querying, the default page size is set to _____.

100

In Genesys Cloud CX, when making API requests that return a list of resources, if you don’t specify paging parameters (pageSizeandpageNumber), the system defaults to a page size of 25 results. This means that the response will include up to 25 items per page unless you define otherwise.
Reference:https://developer.genesys.cloud/analyticsdatamanagement/analytics/detail/conversation-query

Q36. Error 400 by Notification service means the channel has been idle for 24 hours.

True

False

In Genesys Cloud CX, a notification channel remains active for 24 hours. If the channel is not renewed within this period, attempts to use it will result in a 400 error. To maintain an active channel beyond 24 hours, you must resubscribe to the topics before the channel expires. This can be achieved by sending aPOSTrequest to
/api/v2/notifications/channels/{channelId}/subscriptionswith an empty array as the body, effectively extending the channel’s validity for another 24 hours. Implementing a recurring task to perform this resubscription every 23 hours is recommended to ensure continuous operation.

Q37. Which of the following are commonly used in Voice over IP (VoIP) or internet communication systems?

Gateway

SIP

Outbound Proxy

WebRTC

SIP (Session Initiation Protocol) Trunks: These are used to connect the Genesys Cloud CX platform to external telephony systems, such as carriers or on-premises equipment, facilitating voice communication over IP networks.
WebRTC Trunks: These are utilized for WebRTC-based communications, enabling real-time voice and video interactions directly through web browsers without the need for additional plugins or software.
Reference: https://help.mypurecloud.com/video/create-a-sip-phone-trunk-2/

Q38. The purpose of the Genesys Cloud CX API Change Management Policy is to articulate the agreement between our customers, partners, and the Genesys Cloud CX development team regarding API management and notification changes.
Choose all the Genesys Cloud CX API Change Types applicable to this scenario. (Choose four.)

Minor Bugs

Non-Breaking

Breaking

New feature

Emergency

Deprecations

The Genesys Cloud CX API Change Management Policy categorizes changes as Breaking,Non-Breaking, New Feature, and Deprecations to define how changes are introduced and communicated. These types help manage expectations around compatibility, feature rollout, and transition periods for customers and partners.

Q39. Which Genesys Cloud CX feature helps reduce wait time for each call?

Automatic Call Distribution

Workforce Management

Skill-based Routing

llVR

Automatic Call Distribution (ACD) reduces wait time by efficiently routing incoming calls to the next available and most appropriate agent, minimizing idle time and ensuring quicker response for each customer.

Q40. A queue is an object in Genesys Cloud CX that contains a group of agents with similar skills.

True

False

In Genesys Cloud CX, a queue is an object that holds a group of agents who typically share similar skills or responsibilities. It is used for routing interactions to the most appropriate available agent within that group.

Q41. You can combine Genesys Cloud CX Voice and BYOC Cloud to get the benefits of both cloud telephony connection options.

True

False

You can combine Genesys Cloud CX Voice and BYOC Cloud to leverage the benefits of both cloud telephony connection options. This hybrid approach allows organizations to utilize Genesys’ fully managed telephony service while maintaining relationships with existing carriers.

Q42. You can schedule a callback using a POST request to /api/v2/conversations/callbacks. The only required parameters when creating a callback are “callback number” and either “queueld” or “routingData”.
What is the difference between “queueld” and “routingData”?

routingData can set the callbackScheduiedTime but not it queueld is used.

queueld can set a list of phone numbers for the callback but not if routingData is used.

queueld can be used for basic ACD routing to a queue, and routingData can be used for more advanced routing settings.

routingData can be used for basic ACD routing to a queue and queueld can be used for more advanced routing settings.

In Genesys Cloud CX, when scheduling a callback via aPOSTrequest to/api/v2/conversations/callbacks, you can specify eitherqueueIdorroutingData:
queueId:This parameter is used for basic routing, directing the callback to a specific queue by its unique identifier. It facilitates straightforward ACD (Automatic Call Distribution) routing without additional routing attributes.

routingData:This parameter allows for more advanced routing configurations. It enables the inclusion of additional routing attributes such as skills, languages, or other criteria, providing greater control over how the callback is routed within the system.

Q43. Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

Languages

Medians

Skills

Index Ratings

Knowledge levels

Genesys Cloud CX uses attributes like agent language proficiency and defined skills (e.g., product knowledge, technical expertise) to route interactions to the most qualified agent, ensuring better customer service outcomes.

Q44. What type of Analytics API query would you use to determine how many interactions are ongoing/waiting right now as well as which agents are available?

Conversation Detail Record query

Conversation Aggregates query

Flow Aggregates query

Queue Observations query

The Queue Observations query in Genesys Cloud CX provides real-time metrics such as the number of interactions currently ongoing or waiting in a queue and the number of agents available, making it ideal for live queue monitoring.

Q45. Which of the following containers is used to create a new campaign?

Scripts

Schedules
C Campaign Dashboard

Campaign Management

The Campaign Management container in Genesys Cloud CX is used to create, configure, and manage outbound campaigns, including setting up dialing modes, contact lists, and other campaign-related settings.

Q46. For web chat, widget permissions must be assigned to the user.

True

False

In Genesys Cloud CX, widget permissions are not assigned to individual users. Instead, permissions related to web chat widgets are managed through roles and permissions within the platform. To create or manage web chat widgets, a user must have the appropriate permissions, such as Widgets > Deployment > AllorWeb Chat
> Deployment > All.These permissions are typically assigned to administrative roles responsible for configuring and deploying web chat functionalities.
Reference:https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/

Q47. Which of the following statements is NOT true regarding Management Units?

Agents that handle the same set of interactions should belong to the same management unit.

Management Units partition agents and interactions into logical groups.

A maximum of 100 agents can be added lo a single Management Unit.

They help you create, manage, and view schedules for a group.

Cloud CX supports more than 100 agents per Management Unit. Management Units are used to logically group agents for scheduling and forecasting, and there is no such hard limit of 100 agents per unit.

Q48. Which protocol is used to transport digitized audio?

TLS

TCP

RTP over UDP

SIP over UDP

Genesys Cloud CX uses RTP (Real-time Transport Protocol) over UDP to transport digitized audio during voice interactions. RTP ensures real-time delivery, while UDP provides low-latency transmission, making it ideal for voice communication.

Q49. Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

Internet Explorer

Firefox

Chrome

Safari

Opera

Genesys Cloud CX offers full support for the current and immediately preceding major releases of both Firefox and Chrome browsers. While Safari is supported, it has limited functionality, lacking support for features like video chat, screen sharing, and the Genesys Cloud WebRTC phone. Internet Explorer and Opera are not supported browsers for Genesys Cloud CX.

Q50. Which type of request is sent to update all the participants’ state to disconnected

GET

PUT

PATCH

POST

In Genesys Cloud CX, a PATCH request is used to update the state of all participants in a conversation to disconnected, allowing partial updates to the resource without replacing the entire object.

Q51. Which of the following statements are true regarding the Preview API? (Choose two.)

They are intended to be released publicly at some point in the future.

Any developer may access these resources with no restrictions.

These resources are subject to both breaking and non-breaking changes at any time without notice.

Preview APIs are made available as a preview of resources that are intended to be released publicly in the future.
Preview APIs are subject to both breaking and non-breaking changes at any time without notice.

Q52. Which of the following best defines Mandatory, Time-boxed, No early exit After Call Work (ACW)?

The agent may or may not complete ACW. The system will set the status to Available after the interaction is completed. The agent is responsible for setting the availability appropriately if performing ACW.

Once the ACW status starts for the agent, the system will automatically set the status to Available again when the After Call Timeout is reached. The agent can set the status to Available if the ACW is completed early.

The ACW status for the agent and will remain in that status until a Wrap-Up code is selected and the ACW is manually completed.

The agent is automatically placed into an ACW status, and the system will automatically set the status to Available when the After Call Timeout is reached. The agent cannot set the status to Available if the ACW is completed early.

In Mandatory, Time-boxed, No early exit ACW, agents are forced into ACW status after an interaction and must remain in that status until the timeout completes. They cannot exit early, ensuring consistent post-call handling within the defined time window.

Q53. Why are Divisions important in an organization?

Divisions are used to divide interactions equally between 2 or more queues.

Divisions allow the organization to control which roles can be assigned to users.

Divisions allow grouping and segregation of objects while keeping them inside the same organization.

Divisions define which users can be assigned to queues.

In Genesys Cloud CX, Divisions enable organizations to logically separate and control access to various resources (like users, queues, flows) within the same org, supporting data security and operational boundaries.

Q54. A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?

The user may have deleted the icon.

The user is not assigned the appropriate role.

The user’s phone is unplugged.

The Phone number is being used by a different user.

In Genesys Cloud CX, access to telephony features, including the ability to make and receive calls, is controlled by roles and permissions. If the required telephony-related permissions are not assigned to the user’s role, the phone call icon will not appear in the interface.

Loading …