[Jul-2026] BCS PC-BA-FBA-20 Actual Questions and Braindumps [Q36-Q52]

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[Jul-2026] BCS PC-BA-FBA-20 Actual Questions and Braindumps [Q36-Q52]

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[Jul-2026] BCS PC-BA-FBA-20 Actual Questions and Braindumps

Pass PC-BA-FBA-20 Exam with Updated PC-BA-FBA-20 Exam Dumps PDF 2026

BCS Foundation Certificate in Business Analysis V4.0 Exam covers a range of topics related to business analysis, including the role of the business analyst, requirements engineering, stakeholder management, business process modelling, and strategy analysis. PC-BA-FBA-20 exam is designed to assess the candidate’s ability to apply these concepts to real-world scenarios, and to evaluate their critical thinking and problem-solving skills.

NO.36 If a process has been well designed, which of the following issues could still cause a problem and prevent achievement of objectives?

Insufficient resources available to carry out the process

Redundancy

Lack of standardisation.

Duplication

A process that is “well designed” (optimally structured, free from unnecessary steps) implies that issues like Redundancy (B), Lack of standardisation (C), and Duplication (D) have been eliminated or minimised through effective process design (i.e., making it lean and efficient). However, even a perfectly designed process will fail to achieve its objectives if the necessary resources are not available to execute it. Insufficient resources (such as people, funding, equipment, or time) represent a constraint on the execution, leading to bottlenecks, delays, and a failure to meet performance targets, regardless of the quality of the process design itself. This is often an implementation or operational management issue, not a design flaw.
(Reference: BCS Business Analysis Practice – Process Improvement)

NO.37 The table below shows the costs and savings associated with a project.

In which of the following years does the project break even?

Year 4.

Year 5.

Year 3.

The project does not break even.

NO.38 Which of the following models might include the documentation of scenarios?

A class model.

A business activity model.

A use case model.

A corporate data model.

NO.39 Which variant of the business analyst role needs to think
innovatively, embrace the pace of change and seek ways to exploit emerging technologies?

Enterprise business analyst.

Digital business analyst.

Project business analyst.

Test business analyst.

The digital business analyst role focuses on leveraging technology to drive innovation and transformation.
This variant of the business analyst role requires creative thinking, adaptability to rapid change, and the ability to exploit emerging technologies.
Key Characteristics of Business Analyst Roles:
* Enterprise Business Analyst: Focuses on aligning business strategies and objectives across the organization.
* Digital Business Analyst: Emphasizes innovation, digital transformation, and the adoption of emerging technologies.
* Project Business Analyst: Works within project teams to define and deliver specific solutions.
* Test Business Analyst: Specializes in ensuring requirements are met through testing and quality assurance.
Evaluation of Each Option:
* A. Enterprise business analyst: While enterprise BAs focus on strategic alignment, they do not specifically emphasize innovation or emerging technologies. Conclusion: This is not correct .
* B. Digital business analyst: This role explicitly involves thinking innovatively, embracing change, and leveraging emerging technologies. Conclusion: This is correct .
* C. Project business analyst: Project BAs focus on delivering specific solutions rather than driving innovation or digital transformation. Conclusion: This is not correct .
* D. Test business analyst: Test BAs focus on validation and quality assurance, not innovation or technology adoption. Conclusion: This is not correct .
Final Recommendation:
The variant of the business analyst role that needs to think innovatively and embrace change is:
B). Digital business analyst.

NO.40 Which element of the POPIT model would consider distribution of data, when conducting a gap analysis?

Process.

Organisation

People.

Information and technology

The POPIT model’s five elements are: People, Organisation, Processes, Information, and Technology.
The element that encompasses all matters related to data, records, and systems is Information and Technology. The ‘Information’ part specifically covers the data that the organisation collects, stores, uses, and communicates, which includes the way that data (information) is distributed and shared across the organisation and with external parties. The ‘Technology’ part covers the applications and hardware used to manage this information. Therefore, considering the distribution of data falls under the joint element of Information and Technology.
(Reference: BCS Business Analysis Practice – POPIT Model)

NO.41 A business analyst has identified that one of the use cases on a use case diagram contains a large amount of optional processing. This optional processing is so large that he has decided to remove it to a separate use case which can be called by the original use case if required.
How should the original use case be linked to the new use case?

By a broken, arrowed line stereotyped with the word <>.

By a solid line with no arrowhead or stereotype.

By a broken, arrowed line stereotyped with the word <>.

NO.42 There is a requirement for an employee to enter time worked details into a computerised project reporting system. If this requirement was drawn on a use case diagram, which of the following would be correct?

Employee would be the boundary, time details an actor.

Project reporting system would be an actor, employee a use case.

The computer system would be the boundary, the project reporting system a use case.

Enter time details would be a use case, employee an actor.

NO.43 Which of the following investigation techniques is MOST appropriate for collecting quantitative information?

Workshops.

Activity sampling

Interviewing.

Prototyping.

NO.44 While reviewing the RACI for a new project you see that Alice is responsible for Task A and no one else is shown as being consulted in relation to Task A.
What can you CORRECTLY conclude from this matrix?

Alice will complete Task A with a lot of help from her team.

Alice must complete Task A before any other tasks can be started.

Alice will complete Task A on her own, without help from other team members.

Task A is the least important task on the RACI.

A RACI chart defines responsibility and involvement for tasks. “Responsible” identifies the person or role that performs the work. “Consulted” identifies people who provide input, advice, or specialist knowledge before or during completion of the task. If Alice is responsible for Task A and no one else is shown as consulted, the matrix indicates that Alice performs the task without formal consultation from other team members. Option A is wrong because “a lot of help” would normally be reflected by consulted or responsible roles. Option B is wrong because RACI does not show task sequence or dependencies. Option D is wrong because RACI does not rank task importance. It only clarifies roles and responsibilities. Therefore, option C is the correct conclusion.

NO.45 Business Analyst competencies are divided into three groups. Which of these is NOT one of the groups?

Personal qualities.

Professional techniques.

Business knowledge.

IT skills.

Business analyst competencies are commonly grouped into personal qualities, business knowledge, and professional techniques. Personal qualities include communication, analytical thinking, facilitation, influencing, and relationship-building. Business knowledge covers understanding the organisation, industry, strategy, finance, processes, and business context. Professional techniques include modelling, requirements engineering, stakeholder analysis, investigation techniques, and business case development. IT skills may be useful for some business analysts, especially those working on digital or software-enabled change, but IT skills are not one of the three main competency groups. Treating IT skills as a core group would narrow the business analyst role too much, because business analysis is concerned with business change, not only technology delivery. Therefore, option D is not one of the three competency groups.

NO.46 What is the MoSCoW principle used for?

To analyse stakeholders.

To determine strategy.

To define a root definition.

To prioritise requirements.

NO.47 The Boston Box may be used to analyse the portfolio of businesses owned by an organisation.
Which of the following animals does it use in its term for businesses that have low market share in a market with low growth?

Cow.

Cat.

Dog.

Goat.

NO.48 Which of the following is a goal of all workshops?

Collaboration.

Reviewing the business case.

Creating mind maps and process models.

Brainstorming ideas.

Workshops are structured meetings designed to achieve specific objectives through group participation. Regardless of the workshop’s focus, collaboration is a fundamental goal.
Key Considerations:
Collaboration: Workshops bring stakeholders together to share ideas, solve problems, and make decisions collaboratively.
Reviewing the Business Case: While reviewing the business case may be a specific objective of some workshops, it is not a universal goal.
Creating Mind Maps and Process Models: These are tools or outputs of workshops, not overarching goals.
Brainstorming Ideas: Brainstorming is a technique used in workshops but is not the ultimate goal of all workshops.
Evaluation of Each Option:
A . Collaboration:
Collaboration is the core purpose of workshops, enabling participants to work together effectively.
Conclusion: This is correct .
B . Reviewing the business case:
This is a specific objective, not a universal goal of all workshops.
Conclusion: This is not correct .
C . Creating mind maps and process models:
These are tools or outputs, not goals.
Conclusion: This is not correct .
D . Brainstorming ideas:
Brainstorming is a technique, not the overarching goal of all workshops.
Conclusion: This is not correct .
Final Recommendation:
The goal of all workshops is:
A . Collaboration.

NO.49 It is unclear to a project sponsor why a particular requirement has been included in a recently released version of a system.
Which of the following will allow him to identify who originally asked for the requirement?

The validation of the requirement.

The source of the requirement.

The resolution of the requirement.

The justification of the requirement.

NO.50 A report has been created into improving the scheduling of physio appointments at a major hospital An extract reads
‘ The scheduling team have a strong set of skills that will not need to be updated However, the team should be split into two. one dealing with inpatients and one with outpatients The introduction of a new telephony software and an online booking system will also require changes to the process ‘ How might these changes be BEST presented to communicate with the scheduling team ‘ ?

Business Process Model

Business Activity Model

POPIT

Prototype

To determine the best way to present the changes to the scheduling team, we need to consider the nature of the information being communicated and the audience (the scheduling team). The extract describes changes to processes, roles, and systems, which are best represented visually to ensure clarity and understanding.
Key Considerations:
* Business Process Model (BPM): A BPM is a visual representation of the steps in a process. It is particularly useful for communicating changes to workflows, roles, and responsibilities. Since the extract discusses splitting the scheduling team into two groups and introducing new software and processes, a BPM would effectively illustrate how these changes impact the workflow.
* Business Activity Model (BAM): A BAM focuses on high-level activities and their logical dependencies, often used in strategic planning. However, it is less detailed than a BPM and may not adequately capture the specific changes to scheduling processes.
* POPIT (People, Organization, Process, Information, Technology): POPIT is a framework for analyzing business change across multiple dimensions. While it provides a holistic view, it is not a presentation tool and would not be the best choice for directly communicating the changes to the scheduling team.
* Prototype: A prototype is typically used to demonstrate the functionality of a system or software.
While the introduction of telephony software and an online booking system could involve prototyping, this option does not address the need to communicate process and role changes.
Evaluation of Each Option:
* A. Business Process Model: A BPM is ideal for illustrating the changes to the scheduling process, including the split into inpatient and outpatient teams and the integration of new software. It provides a clear, step-by-step visual representation that the scheduling team can easily understand. Conclusion:
This is the best option .
* B. Business Activity Model: While a BAM could provide a high-level overview of the changes, it lacks the detail needed to explain specific process adjustments. Conclusion: This is not the best option
.
* C. POPIT: POPIT is a framework for analysis, not a communication tool. It would not effectively convey the changes to the scheduling team. Conclusion: This is not the best option .
* D. Prototype: Prototyping is relevant for demonstrating software functionality but does not address the need to communicate process and role changes. Conclusion: This is not the best option .
Final Recommendation:
The changes should be presented using a Business Process Model , as it effectively communicates the revised workflows and roles to the scheduling team.

NO.51 At a recent Board Meeting the Directors of an office fitting company ratified the company’s mission as:
To meet or undercut all our competitors’ prices’
Which of the following is MOST LIKELY to be the company’s vision?

To reduce the cost of office fitting by 5%.

To increase the company’s market share.

To be the premier office fitting company

To offer the best value office fitting service

A mission statement defines the organization’s purpose and primary objectives, often focusing on what the organization does and how it operates in the present. In contrast, a vision statement outlines the long-term aspirations of the organization-what it aims to become in the future. The mission provided-“To meet or undercut all our competitors’ prices”-is focused on price competitiveness, which is a tactical approach rather than a strategic aspiration.
Let’s analyze each option:
A . To offer the best value office fitting service: While this aligns somewhat with the mission, it is more of a value proposition or operational goal rather than a visionary statement. It lacks the aspirational and long-term focus that defines a vision.
B . To reduce the cost of office fitting by 5%: This is a specific, measurable objective, but it is too narrow and tactical to qualify as a vision. Visions are broader and not tied to specific metrics.
C . To increase the company’s market share: Increasing market share is a strategic goal, but it is still an intermediate step toward achieving something greater. It does not capture the overarching ambition of the company.
D . To be the premier office fitting company: This option reflects a long-term aspiration and aligns with the characteristics of a vision statement. It expresses the desire to achieve leadership and excellence in the industry, which is consistent with the mission of being competitive on price while aiming for a higher status.
According to the BCS Business Analysis Framework , a vision statement should inspire and guide the organization toward its ultimate goal. Therefore, D is the most appropriate choice.

NO.52 Which auxiliary service supplements all of the services in the Business Analysis Service Framework (BASF)?

Strategic analysis.

Stakeholder engagement.

Project management.

External environment analysis.

The Business Analysis Service Framework (BASF) identifies core and auxiliary services that support business analysis activities. Auxiliary services supplement the core services and are essential for delivering value.
Key Considerations:
Strategic Analysis: Focuses on high-level organizational goals and strategies but is not an auxiliary service.
Stakeholder Engagement: Involves identifying, analyzing, and collaborating with stakeholders, which supports all aspects of business analysis.
Project Management: While important, project management is a separate discipline and not part of the BASF.
External Environment Analysis: Examines external factors (e.g., market trends) but is not an auxiliary service.
Evaluation of Each Option:
A . Strategic analysis:
Strategic analysis is a core service, not an auxiliary service.
Conclusion: This is not correct .
B . Stakeholder engagement:
Stakeholder engagement is an auxiliary service that supports all business analysis activities by ensuring stakeholder needs are understood and addressed.
Conclusion: This is correct .
C . Project management:
Project management is outside the scope of the BASF.
Conclusion: This is not correct .
D . External environment analysis:
External environment analysis is a core service, not an auxiliary service.
Conclusion: This is not correct .

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BCS PC-BA-FBA-20 certification exam, also known as the BCS Foundation Certificate in Business Analysis V4.0, is a globally recognized certification for individuals seeking to establish their knowledge and skills in business analysis. PC-BA-FBA-20 exam is designed to test candidates on the fundamental principles and techniques of business analysis, including requirements engineering, business process modeling, and stakeholder management. BCS Foundation Certificate in Business Analysis V4.0 certification is highly regarded in the industry and is often a prerequisite for more advanced business analysis certifications.

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