1Z0-1038-21 Exam Dumps – PDF Questions and Testing Engine [Q56-Q71]

admin • April 13, 2022

1Z0-1038-21 Exam Dumps – PDF Questions and Testing Engine [Q56-Q71]

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1Z0-1038-21 Exam Dumps – PDF Questions and Testing Engine

1Z0-1038-21 Dumps – The Sure Way To Pass Exam

NO.56 Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

Assign scores to the survey questions and set the status field based on the responses.

Schedule the survey on a daily basis.

Create a transactional survey.

Write a business rule to reopen the case.

Create a report for the survey scores.

Create a polling survey.

NO.57 Your customer wants to set a disposition and add a specific standard text item automatically based on a given endpoint within the guided assistant path info response thread. Which two steps are required to complete this request?

Use an Incident Business rule to fire a named event and populate the standard text into the message thread.

Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the disposition field required in the incident workplace.

Create a named event to file each end point of the guide.

Use Agent Workflow to populate the disposition and the standard text based on the named event in the guide.

Use Agent Workspace rule to populate the standard text to the message thread and set the disposition when the named event is fired.

NO.58 Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

Select the corresponding pull policy.

Selectthe Pull Chat check box in the chat profile.

Select the Chat check box that is associated with an agent’s staff account.

Configure advanced routing.

Enable the engagement engine.

NO.59 For which three reasons should you recommend using workflows?

They can sort incidents raised by a contact.

They guide agents through complex customer interactions and data updates.

They help customers find relevantknowledge answers.

They promote efficiency.

They reduce human error.

NO.60 A company wantsto include the company logo and contact details in its outbound email communications.
Where should this be configured?

Admin HTML Editor

Contact HTML Editor

Global template

Quote template

NO.61 Your customer wants to measure agent performance based on feedback from their end users. If the end users provide negative feedback, their incidents need to be reopened automatically. Which three tasks will fulfill these requirements?

Create a new queue for unhappy customers.

Assign a score to the survey questions and set the status field based on the value

Schedule a survey to run on a daily basis.

Create a transactional survey.

Set an incident business rule to send the survey

Create a report of survey responses.

NO.62 Your customer wants to display customized branding information in the login window. Which two options can be used?

Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.

Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in thecontent pane of the login page.

Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

NO.63 How many rows can be returned by a tabular query?

Unlimited

100000

100

10000

1000

NO.64 Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

It is triggered by an event that occurs on the standard objects that are used by queues.

It is a PHP script that executes only synchronously.

It can be triggered by an event that occurs even on a custom object.

It is triggered by an event that occurs on standard objects only.

It is always triggered from business rules.

It is also known as the Object Event Handler.

It can be triggered by an event that occurs on community objects.

NO.65 Which two types of joins are available in analytics?

Intersection

Peripheral

Outer LTD) External

Inner

Internal

NO.66 Which three statements are true about Service Level Agreements?

They enable you to specify the duration for which an incident can be kept in waiting status.

They enable you torestrict what agents can view as part of navigation on the console.

They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.

They enable you to restrict the number of incidents raised by end users through various channels.

They enable you to set a timeline for an agent to respond to an incident.

They enable you to set the reports that are visible to an agent.

NO.67 Which statement is true about the JavaScript API?

It cannot be used in Custom Object workspaces.

It is available when you use the Connect Common Object Model CCOM for API operations.

It Is available as JavaScript objectsand can be exposed through browser controls in a workspace.

It comes with in-built exception handling.

NO.68 Which two statements are true about a disposition?

It can be made visible on the Customer Portal.

It can be linked to products.

It helps to identify the root cause of an incident.

It can be set to a maximum depth of three in hierarchy levels.

It can be linked to categories.

NO.69 A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLAinstance is added to an incident. What setup is required for resolution due calculations?

Create a custom incident milestones report and add it to a custom incident workspace

Add all the holidays observed by your organization.

Define default response requirements.

Use business rules to automatically calculate dates

Explanation
https://docs.oracle.com/cloud/august2017/servicecs_gs/FAMUG/_service.htm#FAMUGai1215329

NO.70 Which three requirements can be implemented by using workspace rules?

Triggering escalation mails to the manager after the escalation time is over

Dynamically setting the URL for browser control

Calling a CPM script

Calling an add-in

Prompting a customer care executive to dynamically open a guide

NO.71 How can you set a preference that is local to your machine?