Q14. What BEST describes the relationship between planning and risk?

Q15. The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance across the whole IT department.
Which of the following will BEST help to improve staff behaviour?

Q16. Which high velocity IT objective considers an organization’s ability to continue providing business services when disruptive events affect its digital products?

Q17. A software development team makes many hundreds of small changes every week.
Who can BEST make the decision of whether to accept each change?

Q18. Which statement is CORRECT when considering a transformation to high velocity IT?

Q19. An organization is undergoing a significant cultural change as a result of introducing Agile and DevOps practices.
How can managers use Toyota Kata to help employees adjust to these different ways of working?

Q20. A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.
Which is the BEST approach for validating service value?

Q21. Which charging mechanism could cause the price of a service to change depending on the time of day?

Q22. Which are elements of the service value system?

Q23. Which can act as an operating model for an organization?

Q24. A large service provider with many staff has built a relationship with a customer and agreed a 10-year contract. Both organizations have shared information freely and responded to requests.
Which is MOST LIKELY to be a threat to maintaining the relationship?

Q25. Which describes the value driven approach to service design?

Q26. From the perspective of a service provider how does the digital product lifecycle start?

Q27. An organization is implementing new technology that will significantly improve how they interact with their customers.
Which term BEST describes this situation?

Q28. In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.
Which is the BEST approach for this new policy?

Q29. Which statement about user communities is CORRECT?