NO.30 Which tool is used to create dean up rules and scheduled tasks in Contact Center Multimedia (CCMM)?

NO.31 In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

NO.32 When you installed the Contact Center software, a set of default or sample applications are installed Which are two of the three default or sample applications? (Choose two.)

NO.33 During the design of the Outbound Campaign, the administrator chooses between two types of dialing.
Which two types of dialing options are available when designing the Outbound Campaign? (choose two.)

NO.34 Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur.
Which multimedia prefix Is used for an Outbound skillset?

NO.35 A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns.
Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application,provides this functionality?

NO.36 You have installed an Avaya Aura Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which componentis responsible for pushing the non-voice contacts to Avaya Aura Agent Desktop?

NO.37 When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected bydefault?

NO.38 A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

NO.39 You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?

NO.40 Which Avaya Aura Contact Center component is a core component that connects to a PBX to coilect incoming voice contacts, provide intelligent queuing, and collect historical data?

NO.41 Which tool displays the status counts for each multimedia contact type?

NO.42 A Contact Center Agent provisioned for Multimedia contacts has forgotten their password.
Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent’s password?

NO.43 Where Is the administration of outbound campaigns and management of dialing lists performed?

NO.44 Which Avaya Aura Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?

NO.45 Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

NO.46 During the Avaya Aura Contact Center Agent Desktop installation the CCT Log Level was set to Off.
Which page allows you to change the CCT Log Level settings if a configuration mistake was made during installation?

NO.47 You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)

NO.48 The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data fromthe Windows network for data analysis?

NO.49 You need to launch the CCT Web Administration Client to perform administrative tasks.
How do you access the CT Web Administration Client?

NO.50 Refer to the exhibit.

An agent Is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent dicks on the double page Icon (highlighted In the box).
What agent desktop feature is the agent accessing when they dick on the double page icon?

NO.51 You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?

NO.52 Which Avaya Aura Contact Center component is required for Contact Center Multimedia deployment?