2022 100% Free 1Z0-1037-21 Daily Practice Exam With 72 Questions [Q26-Q40]

1Z0-1037-21 Oracle

admin • October 22, 2022

2022 100% Free 1Z0-1037-21 Daily Practice Exam With 72 Questions [Q26-Q40]

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2022 100% Free 1Z0-1037-21 Daily Practice Exam With 72 Questions

1Z0-1037-21 exam torrent Oracle study guide

NEW QUESTION 26
What does the response requirement in an SLA specify?

the overall maximum time limit for the initial response and resolution for each incident.

individual time limits for the initial response time and subsequent resolution asper the business hours.

initial response time limit to all customer inquiries within one business day.

the maximum number of days allowed for the resolution of an incident as per the business hours.

Explanation
Service level agreements (SLA) in Oracle RightNow Cloud Service (Service) control the type and amount of support you offer your customers.
Using response requirements, you can track the effectiveness of your customer service and determine whether staff members are meeting defined service goals for initial response and incident resolution times.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/_service.htm#FAMUGth_ServiceLevelAgreements

NEW QUESTION 27
Which option should you select from the Status drop-down menu to see the reviewed requests in Knowledge Advanced?

Request Review

All Requests

Archived Request

Active Request

Explanation
You can filter the Manage Tuning Request list to display only active requests or only archived requests.
At the Status drop-down menu on the Manage Search Questions screen, select one of the following options:
References:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page 45

NEW QUESTION 28
What two factors are responsible for ranking of an answer? (Choose two.)

display position

number of answers linked to that answer

number of searches for that answer article

solved count based on customer activity

Explanation
The answers your customers search for are sorted so the ones that are expected to be most useful are listed first. Three techniques are used to automatically rank and organize answers.
References:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FACAI/AdministeringAccessibility-4.htm

NEW QUESTION 29
What should you configure so that specific keywords and synonyms will be used for answers when an answer search of exact phrase type is performed?

both the Answers Keywords and Stopwords

the thesaurus.txt file

the alias.txt file

the wordlist files

Explanation
The thesaurus.txt file contains a list of words and their synonyms used in the Similar Phrases search technique on theAnswers page. Words in the text search are matched with synonyms to extend the searching capability to include ontologies.

NEW QUESTION 30
Which three statements are true about processing options in Web Services? (Choose three.)

SuppressExternalEvents and SuppressRules properties can also be defined for GetProcessingOptions.

FetchAllNames proprerty of GetProcessingOptions indicates tothe server that all NameID Types should include both Name and ID.

SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should not be triggered.

SuppressExternalEvents = true andSuppressExternalRules = true indicates to the server that External Event and Business Rules should execute on operation completion.

SuppressExternalEvents and SuppressExternalRules properties can be defined only for Create, Update, and Destroy Processing Options.

FetchAllNames = true indicates the server that it should fetch all Names but does not fetch IDs.

Explanation
A: UpdateProcessingOptions include SuppressExternalEvents and SuppressRules.
B: FetchAllNames signals to the server that allNamedID types should include both the Name and the ID for that field.
C: SuppressExternalEvents is used to indicate that external events should not run after the operation completes.
SuppressRules is used to indicate that business rules should not run after the operation completes.

NEW QUESTION 31
In Knowledge Advanced, which section displays the lock status?

Reports

Properties

Overview

Analytics

Explanation
The Properties section displays the formproperties and lock status.

NEW QUESTION 32
Which two statements are true about Connect Web Services for a SOAP Batch Operation? (Choose two.)

The “CommitAfter” attribute can only be set at the end of the last transaction in a batch request.

If bulk CRUD operations are used in a batch operation, the server will only allow for a total of 10,000 objects to be processed.

A batch operation can be used to send multiple heterogeneous operation requests to the server in a single SOAP request.

In a batch request, the server will allow up to 100 transactions.

If a new transaction is in the batch request after the failed transaction, the transaction will not run.

Explanation
B: Following upper limits are imposed on a given input payload for the Batch operation:
C: Batch sends a set of operations to the server in a single request.

NEW QUESTION 33
How is access to a Knowledge Advanced article or external document controlled for web users on the Customer Portal?

Views

Profiles

Console Roles

User groups

Explanation
Administrators can activate search results in Knowledge Advanced so that agents, when searching Knowledge Advanced from an incident, can see only articles relevant to the areas the agents support. The filtering equates user groups with web roles and service level agreements; however, you can only tag articles with user groups.
You configure content visibility for user groups and content processing authentication for external collections using either the CollectionWizard or Collection Form under Manage Collections.
References:
Oracle Cloud Knowledge Advanced Implementation Guide, Release February 2018, page 54, page 60

NEW QUESTION 34
You have created a new article in your knowledge base andyou want it to always appear at the top of the search result page.
What display position should you configure?

Place at First

Place at Top

Historical usefulness

Fixed at Top

Fix First

Explanation
Place at Top-Select this option to placethe answer at the top of the list on the Answers page by changing the score to be equal to the highest answer. The score is then adjusted as the solve count changes over time.

NEW QUESTION 35
Which two statements are true about Knowledge Advanced views? (Choose two.)

In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.

Views do not depend on the number and purpose of the interface that your organization uses.

In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.

You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.

View cannot be renamed or deleted but only modified.

Explanation
You must create a view to map Knowledge Advancedobjects and functionality to the interface defined for your Service Cloud implementation. Views are a means to logically segregate your knowledge base to conform to your organization’s business requirements. Your organization probably defines view for various brands or business units.
When you configure Knowledge Advanced, the views that you need to create depend on the number and purpose of the interfaces that your organization uses.
For example:
References:
https://docs.oracle.com/en/cloud/saas/service/18a/faika/configuring-knowledge-advanced-within-service-cloud.h

NEW QUESTION 36
Which two statements are true about exporting report data? (Choose two.)

It can be exported as a Word doc.

It can be exported only as an .xlsx Excel file.

It can be exported in XML format.

It can be exported to a character-delimited file.

It can be exported in PDF format.

It can be exported using only absoluteHTML layouts.

NEW QUESTION 37
Which two statements are true about response requirements for incidents? (Choose two.)

Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.

Custom response requirements are based on the level of service being provided.

Holidays have to be defined before creating response requirements.

Default response requirements for an interface cannot be modified.

Explanation
To define an SLA:

Picture 2
4. Confirm that the Response Requirement Settings display as:

Picture 3
References:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAIKA/Configuring_KA_Features.htm#FAIKAab1032

NEW QUESTION 38
An authorized Knowledge Advanced user has created a translated document from a master document, but later wants to remove it from the system. The system does not allow the user to delete the translated document.
What can be the reason for this?

The user cannot delete it because it directly affects the reference document that the translation document is based upon.

The user cannot delete the translated document; you have to remove it from the user’s access by unpublishing a version.

The user cannot delete the translated document because version numbers between the various localized versions are dependent on each other.

The user needs Admin permission to delete the translated document.

Explanation
You cannot delete translated documents; you can remove them from user access by unpublishing a version.
References:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page

NEW QUESTION 39
Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

Answer articles can contain variables.

Answer articles can be archived but not deleted.

Answer articles can be copied.

Multiple answers cannot be updated simultaneously.

Answer articles cannot be printed.

NEW QUESTION 40
In Knowledge Advanced, which three components does the Intelligent Search component, Ontology, contain?
(Choose three.)

Rules engine

Search Log

Dictionary

Language information

Translations

Explanation
When you tune a question you are adding or changing objects in the Intelligent Search Dictionary. The Dictionary is an Intelligent Search component that contains:
References:
https://docs.oracle.com/cloud/may2017/servicecs_gs/FAAKA/Optimizing_Intelligent_Search.htm#FAAKAth_T

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