QUESTION 308
A user calls the help desk stating a laptop is performing slowly and the hard drive activity lights are blinking continuously. A technician checks for enough hard drive space, disables antivirus and indexing services, and runs a full-system diagnostics check, which returns no failure. Which of the following should the technician do NEXT?

QUESTION 309
A technician finishes building a custom gaming computer When the system is turned on, however, all the fans spin and the LEDs light up on the motherboard, but the system does not POST and the monitor remains blank.
Which of the following did the technician fail to conned to the motherboard”

QUESTION 310
A user reports paper output from a printer has toner that is not sticking to the page. The output smears when it is touched. A technician notes the appropriate paper is being used. The toner appears to be low but is a supported OEM cartridge. Which of the following would MOST likely fix this issue?

QUESTION 311
Drag each mobile technology to the description of its use. Some answers will not be used.

QUESTION 312
A vendor connects a laptop to the projector for a presentation but notices the protector is not listed as a display in the display properties. Which of the following troubleshooting steps should be done FIRST?

QUESTION 313
A customer recently moved a high-end graphics card from a known-working computer to a different computer. The computer works without issue when viewing email and web pages or when using certain applications. However, when a game with high-end graphics requirements is opened, the program will run for a few minutes before the computer shuts down. Which of the following is MOST likely causing the problem?

QUESTION 314
You need to configure your mobile device to send and receive electronic messages from your company.
You must use the company’s WLAN as all e-mail services are on default non-secure ports.
The company’s WLAN is broadcasting across the company for easier access.
Users must authenticate to the server with the same credentials in order to send and receive email.
Authentication should be enforced in the settings of the mobile device using the following parameters:
* Username: [email protected]
* Password: P@$$w0rd
* Outgoing server: mail.techies.com
* Incoming server: pop3.techies.com
* Company SSID: Techies
* Security Key: CA:FE:33:71:00
INSTRUCTIONS:
Update the mobile device’s parameters to fit the criteria and support the strongest encryption available.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

QUESTION 315
An end user contacts the help desk to report that a monitor is only displaying a green screen. A technician replaces the monitor with a used one, but this only resolves the issue for a short period of time. Which of the following should the technician replace NEXT?

QUESTION 316
Whenever a user’s machine is turned on, a black screen appears prompting the user for an administrative password. The technician has no such password on file for this machine. Which of the following steps should the technician take to resolve this issue?

QUESTION 317
A user is participating in a weight-loss challenge and needs to keep track of fitness activities, locations, distances. and calories burned during a specific time period. The user wants to be able to listen to music while participating in the challenge. Which of the following would the user MOST likely need to purchase to meet these requirements?

QUESTION 318
Megan, the CEO, is unable to connect to the company’s network on her company-issued enterprise tablet when in the office, however, it works perfectly from home. All the corporate laptops are connected to the wireless network without issue. She has asked you for assistance in getting the device online.
INSTRUCTIONS
Review the network diagrams and device configurations to determine the cause of the problem and resolve any discovered issues.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

QUESTION 319
Following a recent malware infection, a user is unable to access network shares from the local server. A technician verifies the device is able to connect to the Internet and the hosted email provider off-site The technician also confirms the local server is online Additionally, a malware scar reports the user’s computer is clean Which of the following is the best NEXT step to troubleshoot the issue?

QUESTION 320
Several computers are having network connectivity issues. Two of the computers are wired and are not having any issues. The technician verifies that none of the computers having issues have been assigned a static IP.
Which of the following should the technician check NEXT?

QUESTION 321
A customer, Ann, has requested two custom PCs, one to be used for gaming and the other to be used as a virtualization workstation for her business.
The gaming PC should support the latest games and gaming peripherals.
The virtualization workstation should be able to host several production virtual machines as part of Ann’s home business.
INSTRUCTIONS
Use the tabs at the top to switch between the PCs.
Objects should be placed on the appropriate slot/display areas and can only be used once.
All slot/display areas should be filled.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

QUESTION 322
A customer accidentally drops a laptop while it is charging. The next day, the customer notices the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on even though it is connected to the power adapter.
Which of the following components is the MOST likely cause of this behavior?