Easy To Download Cisco 500-443 Exam Dumps Updated 62 Questions [Q25-Q43]

500-443 Cisco

admin • December 23, 2023

Easy To Download Cisco 500-443 Exam Dumps Updated 62 Questions [Q25-Q43]

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Easy To Download Cisco 500-443 Exam Dumps Updated 62 Questions

New Updated 500-443 Exam Questions 2023

Cisco 500-443 (Advanced Administration and Reporting of Contact Center Enterprise) Certification Exam is a highly sought-after certification for professionals seeking to advance their careers in the contact center industry. 500-443 exam tests the candidate’s knowledge of advanced contact center administration and reporting, which includes topics such as designing and deploying contact center solutions, configuring contact center options, and troubleshooting contact center issues.

Q25. Which of the following are components of the UCCE Database Cluster? (Select all that apply)

Logger

Router

AW/HDS

Q26. Which of the following are common UCCE issues related to call quality? (Select all that apply)

Agent configuration issues

Call routing failures

Database connectivity issues

Poor voice quality

Q27. Which statement about when you deploy Cisco Unified CCE on Cisco UCS C-Series Tested Reference Configuration Servers is true?

You check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.

You do not need to check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.

You can add more disks to the Cisco UCS C-Series TRCs to meet IOPS requirements.

You cannot add more disks, but you can connect the Cisco UCS C-Series TRC to the SAN in the network to meet IOPS requirements.

Q28. Which of the following tools can be used to troubleshoot common UCCE issues related to agent desktop configuration? (Select all that apply)

Cisco Unified Contact Center Enterprise Administration (CUCEA)

Cisco Finesse desktop

Cisco Unified Intelligence Center (CUIC)

Cisco RTMT (Real-Time Monitoring Tool)

Cisco Unified Contact Center Enterprise Administration (CUCEA. and B. Cisco Finesse desktop. The Cisco Unified Contact Center Enterprise Administration (CUCEA. can be used to troubleshoot UCCE issues related to agent desktop configuration by providing tools to view and modify agent desktop configurations. The Cisco Finesse desktop can be used to troubleshoot issues related to agent desktop functionality and performance.

Q29. What is the purpose of Cisco Unified Contact Center Enterprise (UCCE. in a contact center enterprise system?

To manage customer interactions across multiple channels

To provide call control and signaling

To monitor agent performance

To record customer interactions

Explanation: Cisco Unified Contact Center Enterprise (UCCE. is a component of a contact center enterprise system that is designed to manage customer interactions across multiple channels, including phone, email, chat, and social media.

Q30. A supervisor created a custom report, but none of his co-supervisors can access this report. What can cause the report to appear missing?

The report does not have a default view.

The report definition is missing Execute permission.

The report is missing Read permission.

The filters of the report refer to Value Lists that have restricted permission.

C The report can appear missing because it is missing Read permission for other co-supervisors. This means that only the supervisor who created the report can access it, unless he or she grants Read permission to other users or user groups. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 14

Q31. What are two core components of PCCE? (Choose two.)

CVP Call/VXML Server

Agent PG A and B side

Cisco ECE Services Server

CVP Reporting Server

Cisco ECE Web server

CVP Call/VXML Server is one of the core components of PCCE, as it provides voice response applications that can interact with callers, collect information, and queue calls for treatment by agents or other destinations. B Agent PG A and B side are another core components of PCCE, as they provide communication between CUCM and UCCE/PCCE components, such as Router, Logger, and CVP. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 9; Administering Advanced Cisco Contact Center Enterprise (CCEAA), page 3

Q32. Which of the following are advantages of using Cisco Unified Intelligence Center (CUIC. for reporting in UCCE? (Select all that apply)

Customizable reports

Real-time statistics

Ability to monitor agent activity

Integration with other business applications

Q33. When configuring the Cisco Unified Customer Voice Portal Courtesy Callback feature in the ingress and VXML gateway, which configuration is needed to ensure that SIP is set up to forward SIP INFO messaging?

signaling sip forward unconditional

signaling forward conditional

signaling forward unconditional

signaling forward unconditional sip info

signaling forward conditional sip info

Q34. Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true?
(Choose three.)

The first number calls the ringtone service that the caller hears while the Whisper Announcement plays to the agent. The CVP default for this number is 92929292.

The second number calls the Whisper Announcement itself. The CVP default for this number is
9191919100.

The second number calls the Whisper Announcement itself. The CVP default for this number is
9292929200.

As an option, set the dial plan with 9191*.

As an option, set the dial plan with 9292*.

The Whisper Announcement dialed number is always an extension of the Ringtone dialed number with an extra two zeros at the end.

Q35. When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?

Cisco Unified ICM call router and logger

Cisco Unified ICM call router and administrative workstation

Cisco Unified ICM call router and peripheral gateway

administrative workstation and HDS-DDS

Q36. Which of the following are common UCCE issues related to agent performance? (Select all that apply)

Agent configuration issues

Call routing failures

Database connectivity issues

Poor agent productivity

Q37. Which three rules apply when configuring agent teams? (Choose three.)

An agent can be a member of only one agent team.

An agent can be a member of multiple agent teams.

An agent team can have only one primary supervisor.

An agent team can have multiple primary supervisors.

All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.

All agents that belong to an agent team and all supervisors for that agent team can be on multiple peripherals.

An agent team can have only one primary supervisor but can be a member of multiple teams.

An agent team can have multiple primary supervisors but can only be a member of one teams.

Q38. What is the role of the Cisco Unified Contact Center Enterprise (UCCE. Script Editor in UCCE?

To handle incoming customer interactions

To manage and control the UCCE system components

To provide real-time statistics on call center performance

To create and edit call routing scripts

To create and edit call routing scripts. The Cisco Unified Contact Center Enterprise (UCCE. Script Editor is a tool used by UCCE administrators to create and edit call routing scripts. These scripts determine how incoming calls are routed based on customer data and agent availability, and can be customized to meet specific call center requirements.

Q39. What is the purpose of the Cisco Unified Contact Center Enterprise Administration (CUCEA) tool?

To provide real-time statistics on call center performance.

To manage and configure UCCE system settings and parameters.

To troubleshoot issues related to call routing and media routing.

To manage and configure agent and skill group settings.

To manage and configure UCCE system settings and parameters. The Cisco Unified Contact Center Enterprise Administration (CUCEA. tool is used to manage and configure UCCE system settings and parameters. It provides tools for configuring system components and services, as well as troubleshooting issues related to system configuration.

Q40. In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?

The system stops routing calls because it cannot function without a private network.

The private network data is rerouted automatically over the visible network.

Both call routers go active and attempt to split the system until the private network is restored.

The system continues to operate but with only one call router in simplex mode.

Q41. What is the purpose of historical reports in UCCE reporting?

To provide real-time data on call center performance.

To provide data on call center performance at a specific time in the past.

To provide scheduled reports on call center performance.

To provide data on call center performance over an extended period of time.

To provide data on call center performance over an extended period of time. Historical reports in UCCE reporting provide data on call center performance over an extended period of time. They allow administrators and managers to analyze call center trends, identify areas for improvement, and make necessary changes.

Q42. Which of the following tools can be used to monitor UCCE real-time statistics and take action on critical alerts? (Select all that apply)

Cisco Finesse desktop

Cisco Unified Intelligence Center (CUIC)

Cisco Unified Contact Center Enterprise Serviceability (CUCEs)

Cisco RTMT (Real-Time Monitoring Tool)

Q43. What is the role of the Cisco Unified Contact Center Enterprise Administration (CUCEA) in UCCE?

To handle incoming customer interactions

To manage and control the UCCE system components

To provide real-time statistics on call center performance

To manage UCCE configuration and administration tasks

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