QUESTION 107
A company wants to improve the service to its customers by reducing complaint response time by 40%. To achieve this goal, it is necessary to redesign and optimize their internal processes and support it with a new product. The client thinks that disruption and short-term loss of productivity is inevitable.
Where can the business analyst best reflect the intangible costs associated with this change?

QUESTION 108
A project team has been assembled to reduce production costs. The business analyst is working with the project team to review and approve requirements. A stakeholder from the assembly line area has an issue with one of the requirements since it is dependent on using existing equipment that is set to be retired within the next six months.
Which of these techniques would the business analyst use to manage issues identified by stakeholders with requirements to ensure that those issues are resolved?

QUESTION 109
A business analyst is working on a highly complex project and has elicited a large number of requirements from stakeholders in several departments. Due to the large number of requirements, the stakeholders have determined that they would like to prioritize them to minimize a potentially large scope.
Which technique could the business analyst use to manage requirements?

QUESTION 110
A business analyst is planning the business analysis activities for a new payroll project. Due to a tight timeline, the analyst advises stakeholders that the requirements sessions should begin as soon as possible.
Which key factor drives the selection of business analyst activities to be included in the project?

QUESTION 111
A company has launched a new online sales application and engaged a focus group to test how quickly the customer could place an order. The focus group also provided feedback on their satisfaction.
Which metrics tool should the business analyst use to record the results?

QUESTION 112
A company has just finished the development work for a new software sales tracking application and is in the process of validating that the new application meets all of the acceptance criteria defined for the business requirements. During the validation process, a stakeholder discovers that the application does not provide the selection criteria needed to produce the sales volume reporting required by the company’s financial department. The business analyst for the project determines that the selection criteria needed was not specified in the system requirements or design specifications.
Which of the following tools and/or techniques might be used by the business analyst to determine how the selection criteria requirement was missed?

QUESTION 113
A business analyst is trying to determine which analysis technique will be best suited to elicit information from a large number of users in a short period of time. Which elicitation technique is best suited for this purpose?

QUESTION 114
When managing a product backlog, which statement best describes how to determine the value of backlog items?

QUESTION 115
The customer and the business analyst are collaborating in the development of a solution scope. It is important for the customer to:

QUESTION 116
Company A has initiated a project to update their online ordering system. The business analyst has noticed that the purchasing department, a primary stakeholder, is excluded from the list of stakeholders.
In which reference material can the business analyst find information about the missing project stakeholders?

QUESTION 117
A business analyst created requirements for production of a product extract file for several systems. After reviewing the complex systems and dividing the processes into manageable tasks, the business analyst is able to identify the tasks required to implement the deliverable.
Which analysis technique has the business analyst used?

QUESTION 118
A document is being created that will detail the customer’s needs for a product and will include a functional model, a data model, and a glossary of terms This document is called a:

QUESTION 119
After implementation of the product, the customer reports defects. What is the best course of action to take?

QUESTION 120
While preparing a business case, an experienced business analyst faces difficulty in deciding which of three different solution options to recommend. The senior vice president (SVP) who requested the business case favors an outsourced solution; however, an analysis favors a custom-developed solution, either built internally or using contract labor.
To prepare the recommendation, what should the business analyst do?

QUESTION 121
How can a SWOT analysis help when deciding between several possible options to address a business problem?

QUESTION 122
When managing a product backlog, which statement best describes how to determine the value of backlog items?