Salesforce Certified CRT-251 Dumps Questions Valid CRT-251 Materials [Q68-Q86]

admin • April 4, 2025

Salesforce Certified CRT-251 Dumps Questions Valid CRT-251 Materials [Q68-Q86]

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Salesforce Certified CRT-251 Dumps Questions Valid CRT-251 Materials

Current CRT-251 Exam Dumps [2025] Complete Salesforce Exam Smoothly

Salesforce CRT-251 certification exam is designed for individuals who have a strong understanding of the Sales Cloud and can design and implement solutions that align with business requirements. CRT-251 exam covers various topics such as sales process design, implementation, and management, data management, salesforce analytics, and integration with other applications. Passing the CRT-251 exam demonstrates that you have the knowledge and skills required to help businesses optimize their sales operations using the Salesforce Sales Cloud.

Passing the Salesforce CRT-251 exam is a significant achievement for sales professionals who want to advance their careers in the Salesforce ecosystem. It not only validates their knowledge and skills in implementing and managing Sales Cloud solutions but also opens up new career opportunities. With the ever-increasing demand for Salesforce experts, having a CRT-251 certification can help professionals stand out in a crowded job market and increase their earning potential.

Q68. Cloud Kicks’ global sales operations team has to export reports from Salesforce and manipulate them in Excel to convert regional deals to the correct currency conversion. What are two use cases for enabling Advanced Currency Management that will allow the company to generate accurate reporting directly in Salesforce?
Choose 2 answers

Adjust currency conversion dynamically based on a given date range.

Adjust currency rates on a set schedule.

Show deal value in a user’s default currency.

Implement org-wide reporting that displays deal values appropriately.

Advanced Currency Management allows you to specify different conversion rates for different time periods, such as monthly or quarterly, and use them in reports and forecasts. This can help you generate accurate reporting that reflects the currency fluctuations over time. Org-wide reporting can also display deal values in different currencies based on the user’s preference or the corporate currency. Verified Reference:
https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedSalesCloudConsultant.pdf (page 14)
https://help.salesforce.com/s/articleView?id=sf.admin_currency.htm&type=5

Q69. Cloud Kicks has just completed a Sales Cloud implementation and the marketing team is creating campaigns. Cloud Kicks wants to gain feedback on the implementation. What should the Consultant recommend?

Undergo training

Upgrade to the latest Salesforce release

Sign off on the Statement of work

Complete a post-mortem

Q70. Universal Containers (UC) has launched Salesforce Chat and staffed its contact center with agents to chat with website visitors who ask questions about commercial containers. When UC used to outsource its contact center work, reports from the vendor showed that about 15% of chat conversations would result in a new lead. Management wants better visibility into Chat’s influence on lead creation in order to continue the program.
How can the consultant provide the insights UC needs to justify using Chat with internal contact center staff?

Install the Chat (Live Agent) Dashboard package from the AppExchange. Add a chart to the dashboard to show the number of agent chats associated to new leads compared to the total number of agent chats for the period.

Add a custom field on the Chat Transcript object so agents can check a checkbox when a conversation results in a new lead. Create a report using the custom field.

Create a lead report that identifies the number of new leads with the lead source “Chat”.

Ask the marketing department to provide the program with Google Analytics data for the commercial containers web pages.

Q71. It is challenging for the sales operations team to provide Universal Containers with accurate and insightful reports due to the poor quality and high volume of Account, Contact, and Lead data. As the team performs data cleansing, productivity has been impacted, leading to Inefficiency and low adoption.
What should the consultant do first?

Create a data management plan and a data quality dashboard.

Install and configure a data cleansing app from AppExchange.

Use Duplicate Rules to identify and report data quality issues.

The first step to addressing poor data quality and high volume issues is to create a data management plan and a data quality dashboard. A data management plan outlines the processes and responsibilities for maintaining data quality, including data cleansing and validation procedures. A data quality dashboard provides visibility into data quality issues, helping the team monitor and address them proactively. This approach helps improve data accuracy and enables the sales operations team to produce more reliable and insightful reports, enhancing overall efficiency and adoption.
References:
* Data Quality Management
* Creating Data Quality Dashboards

Q72. Universal Containers is planning to hire more sales representatives in response to three consecutive quarters of rapid growth. To optimize their sales impact, the sales management team wants to develop a better sales territory structure. Which two data points should the sales management team consider when developing the new sales territories? (Choose two.)

Attributes needed to segment and categorize customers.

Distance between customer headquarters and their sales representatives

Average number of customers managed by a sales representative.

Number of currencies needed to support each sales territory.

Q73. Universal Containers has a public sharing model for accounts and uses the parent account field to create a multi-level account hierarchy. When viewing a parent account, the company wants to see the total value of open opportunities for all accounts in the hierarchy. Which solution should a consultant recommend to meet this requirement?

Use Apex to update a custom field on the parent account with the total value of open opportunities form the child accounts.

Create a roll-up summary field on the parent account showing the total value of open opportunities from the child accounts.

Define a workflow rule to update the custom field on the parent account with the total value of open opportunities from the child accounts.

Create a link on the account that opens a report showing the total value of open opportunities for all accounts in the hierarchy.

Q74. Sales managers at Cloud Kicks need to show reports and dashboards with Opportunity Forecast by Product family with team Quotas.
Which solution should a consultant recommend?

Configure Quotas with a Product family report and add necessary fields.

Create a joined report with closed Opportunities, Forecasting Items, and Quotas.

Create a custom report type with Forecasting Quotas and Forecasting Items.

To meet Cloud Kicks’ need for reports and dashboards showing Opportunity Forecast by Product Family alongside team Quotas, creating a custom report type that includes Forecasting Quotas and Forecasting Items is the most effective solution. This approach allows the sales managers to report on forecasts segmented by product family while also incorporating team quotas, providing a comprehensive view of performance against targets. Custom report types can pull data from multiple objects, enabling the creation of detailed and tailored reports that can feed into dashboards for easy tracking and visualization.
For more information on creating custom report types, refer to Salesforce documentation: Custom Report Types Guide.

Q75. Cloud Kicks has a lengthy and complex sales cycle. Opportunities have stages that sales reps must move a deal through, as well as indicate the probability of winning the sale. The sales manager presently uses sales stages and probability for forecasting and wants to simplify the process of reporting on projected sales for the sales team. Which approach should a Consultant recommend to streamline forecast reporting?

Reduce the number of Opportunity stages and report on probability.

Align Opportunity stages with probability and use collaborative forecasts for reporting.

Reduce the number of opportunity stages and report on forecast category.

Align forecast categories to multiple Opportunity stages and report on forecast category.

Q76. The Cloud Kicks admin is planning to deploy new functionality as part of its quarterly update process. The consultant has recommended completing the update outside of business hours to avoid impacting users.
Where should the consultant direct the admin to check for scheduled system maintenance?

Company Profile

Trailblazer Community

Trailhead

Salesforce Trust

Q77. Cloud Kicks currently supports three business lines within a single Salesforce instance:
Running, Athleisure, and Celebrity Co-Branded. The VP of Atheisure controls a large budget and is often able to re-prioritize business stories and ‘shadow projects’ into releases ahead of other groups.
This topic comes up frequently and often details the monthly project management meeting, which limits the amount of time available to cover other critical topics.
Which two strategies should the consultant recommend to address these issues?
Choose 2 answers

Create a weekly All-Hands call, including business and technology resources, to review direction and priority of development.

Divide the development team into three units/tracks to support each line of business independently.

Q78. The sales team at Cloud Kicks has been late meeting deadlines on a specific project and has missed multiple project meetings.
What should the consultant recommend to the project manager?

Revisit the communication plan and set up more frequent touch points with the customer.

Setup a requirements workshop and get sign-off.

Write a solution design and get sign-off so the build phase can start.

Ask what the customer would like the solution to be and demo it to them at the end of the build phase.

Explanation
A communication plan is a document that outlines the objectives, methods, frequency, and stakeholders of project communication. It is essential for ensuring that everyone involved in the project is on the same page and aware of their roles and responsibilities. If the sales team at Cloud Kicks has been missing deadlines and meetings, it may indicate that there is a lack of communication or alignment between them and the customer.
Therefore, the consultant should recommend revisiting the communication plan and setting up more frequent touch points with the customer to monitor progress, address issues, and manage expectations.

Q79. Cloud Kicks is concerned that the sales team is taking longer to close Opportunities each month in comparison to the same time last year. The VP of Sales wants to determine the number of closed deals on a monthly basis and compare the month-over-month results.
Which two actions should the Consultant take to create a solution? (Choose two.)

Schedule an analytic snapshot of the Opportunity object to run monthly.

Create a custom Opportunity report using custom formula fields for the stage closed/won.

Create a dashboard component; schedule the dashboard to refresh monthly.

Create a report based on the Opportunity snapshot.

Schedule an analytic snapshot of the Opportunity history object to run monthly.

Q80. Cloud Kicks is implementing Territory Management for its retail sales unit. The sales director is requesting a detailed roll-up forecast for territories.
Which two recommendations should the consultant make?
Choose 2 answers

Include the Forecast Manager field on the Territory page layout.

Include the Forecast Manager field on the Opportunity page layout.

Assign a forecast-enabled forecast manager to each territory.

Assign a role for each manager in the user role hierarchy.

Q81. Sales reps want to review pricing on historical contracts when working on new opportunities at Cloud Kicks. Contracts are created from the Account page. Sales reps need to view all contracts for the Account on the Opportunity record.
What should a consultant Implement to meet the requirement?

Build a custom Opportunity lookup field to Contracts with an Account dependency filter and make it editable.

Add the Contracts related list to each of the Opportunity page layouts used In the sales record types.

use the Related List – Single component to display the Account’s Contracts on the Opportunity Lightning page.

Create an object-specific action to create a Contract record from the Opportunity page layouts used by sales.

Using the Related List – Single component to display the Account’s Contracts on the Opportunity Lightning page is the best way to meet the requirement of viewing all contracts for the Account on the Opportunity record. A Related List – Single component is a Lightning component that shows a single related list of records from another object on a record page. A Contract is a record that represents an agreement between an Account and an organization for products or services sold or delivered by an organization. By using the Related List – Single component to display the Account’s Contracts on the Opportunity Lightning page, sales reps can easily see all contracts for the Account related to an Opportunity without having to navigate to another page or create another lookup field.

Q82. Cloud Kicks (CK) needs to determine the effectiveness of a recent marketing campaign on new leads’ quality. CK is using Einstein Lead Scoring, Which solution should the consultant recommend?

Create a custom object to track the Lead Score and relate it to the Lead.

Create a custom score field to capture the marketing Campaign’s quality.

Add the Lead Score component to the Lead Detail page.

Specify a default score of the leads added to the Campaign.

Q83. As part of Enterprise Territory management implementation, Cloud Kicks wants the user to manually search for territory in an active territory model and assign to Opportunities. Which approach should the Consultant suggest to meet this requirement?

Use the default Enterprise Territory Management to provide access to assign any active territory to the Opportunity

Enable sharing access to the account to assign any active territory to Opportunities

Update the Profile with the “manage Territory” permission

Create Apex Class code to assign territories to open Opportunities

Q84. A consultant is meeting with a new client for the first time to design a rollout strategy for its Sales Cloud implementation.
What should the consultant do during the planning phase to ensure a successful implementation?

Define goals, metrics, and sales processes.

Design a prototype of the suggested solution.

Build and test the new functionality.

Identify which Salesforce features to use.

Q85. What are two considerations for enabling multiple currencies at Cloud Kicks? Choose 2 answers

Changing the exchange rate automatically updates the converted amount on all records, except the closed Opportunities.

Reports on these objects support multiple currencies: Accounts, Opportunity, Lead, case, and Opportunity product schedules.

After enablement, primary currency display in the parenthesis and the secondary amount displays as usual.

Once enabled, multiple currencies cannot be disabled.

Q86. Prospects at Cloud Kicks are exposed to many different marketing activities. In most cases, a combination of several different activities result in a successful sale.
How should the consultant configure Salesforce to track which marketing activities influenced the customer to make a purchase?

Implement Customizable Campaign Influence.

Create a junction object between Campaign and Opportunity.

Use Surveys to request the information from the customer.

Make the Primary Campaign Source required.

Creating a junction object between Campaign and Opportunity is the best way to track which marketing activities influenced a customer to make a purchase. This junction object will allow you to track the influence of multiple Campaigns on a single Opportunity, which can be used to gain insights into which Campaigns are most effective.

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Salesforce Certified CRT-251 Dumps Questions Valid CRT-251 Materials [Q68-Q86]

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