QUESTION 34
How many clusters of Finesse will a single PG support?

QUESTION 35
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor.
Where can this task be accomplished?

QUESTION 36
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

QUESTION 37
When is the IVR leg established in a CCE Call Flow?

QUESTION 38
WhichVVBCLI command can set an individual media file to an expired state?

QUESTION 39
What are two parts of a Single Sign-on message flow? {Choose two.)

QUESTION 40
What is the function of the CVP Subdialog Return element in a VXML application?

QUESTION 41
Which script mode is in use if the script’s appearance has changed to a bright white background with black dots?

QUESTION 42
Which two components are needed to setup RONA? (Choose two.)

QUESTION 43
Which .bat file displays the status of the VXML server and the applications running?

QUESTION 44
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

QUESTION 45
In a contact center, agents must select the Reason Code when they go to the “Not Ready” state. Which configuration by an administrator in Agent Desk Settings allows this action?

QUESTION 46
Which two types of scripts can be created with the Script Editor? (Choose two.)

QUESTION 47
What are two tools an Agent Desktop Admin Role can access? (Choose two.)

QUESTION 48
What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

QUESTION 49
What does Precision Routing use to determine if an agent is part of its pool?

QUESTION 50
Which two functionalities should a Contact Center typically be provided? (Choose two.)