The Best ITIL-4-Foundation Exam Study Material and Preparation Test Question Dumps [Q48-Q71]

ITIL-4-Foundation ITIL

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The Best ITIL-4-Foundation Exam Study Material and Preparation Test Question Dumps [Q48-Q71]

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The Best ITIL-4-Foundation Exam Study Material and Preparation Test Question Dumps

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NEW QUESTION 48
Which ITIL concept describes governance?

The service value system

The service value chain

The seven guiding principles

The four dimensions of service management

NEW QUESTION 49
How does a service consumer contribute to the reduction of disk?

By paying for the service

By managing server hardware

By communicating constraints

By managing staff availability

NEW QUESTION 50
How should automation be implemented?

By initially concentrating on the most complex tasks

By optimizing as much as possible first

By replacing human intervention wherever possible

By replacing the existing tools first

NEW QUESTION 51
Which practice recommends that organizations develop competencies an techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?

Incident management

Continual improvement

Service request management

Change enablement

NEW QUESTION 52
Which is a key requirement for successful service level agreements (SLAs)?

They should be written using language and terms v/hich all parties will understand

They should be based on system-based metrics which are useful to the service provider

They should be carried forward, unchanged, ‘rom one year to the next to enable uunsisleni service

They should avoid ambiguous targets such as those relating to user experience

NEW QUESTION 53
Which is an activity of ‘problem identification’?

Analyzing information from software developers

Establishing problem workarounds

Analyzing the cause of problems

Establishing potential permanent solutions

NEW QUESTION 54
Which is included in the purpose of the ‘deliver and support’ value chain activity?

Meeting stakeholder expectations for time to market

Understanding the organization’s service vision

Understanding stakeholder needs

Providing services to agreed specifications

NEW QUESTION 55
What is the primary focus of business capacity management?

Management, control and prediction of the performance, utilization and capacity of individual elements of
IT technology

Review of all capacity supplier agreements and underpinning contracts with supplier management

Management, control and prediction of the end-to-end performance and capacity of the live, operational IT
services

Future business requirements for IT services are quantified, designed, planned and implemented in a
timely fashion

NEW QUESTION 56
What should be used to set user expectations for request fulfillment times?

The time that the customer indicates for service delivery

The consumer demand for the service

The time needed to realistically deliver the service

The service levels of the supplier

NEW QUESTION 57
Which step of the ‘continual improvement model’ defines measurable targets?

how we get there?

Where are we now?

What is the vision?

Where do we want to be?

This is one of the most important questions for continual improvement. This question helps to define measurable targets for the IT service provider that will help to reach the vision of the company in the long-term. At this stage, we look at the identified key performance indicators from the previous step and determine what values we want to target for each of these indicators. This decision must be made with the business’s vision in mind, but also with a sense of what is practically possible.
https://blog.masterofproject.com/continual-improvement-model/

NEW QUESTION 58
When should a workaround be created?

As soon as possible, once the incident is logged

After the resolution of a problem

When a problem cannot be resolved quickly

When a potential permanent solution has been identified

Explanation/Reference: https://www.globalknowledge.com/us-en/resources/resource-library/articles/incidents-and- problems-workarounds/

NEW QUESTION 59
Which step of the continual improvement model includes baseline assessments?

Did we get there?

Where are we now?

What is the vision?

Where do we want to be?

NEW QUESTION 60
Which dimension includes activities and workflows?

Value streams and processes

Partners and suppliers

Information and technology

Organizations and people

NEW QUESTION 61
Which practice’s purpose includes creating closer more collaborative relationships?

Supplier management

Information security management

Release management

Service configuration management

NEW QUESTION 62
Which statement about emergency changes is CORRECT?

The testing of emergency can be eliminated in order to implement the change quickly

The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly

Emergency changes should be authorized and implemented as service requests

Emergency changes must be fully documented before authorization and implementation

NEW QUESTION 63
Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

Monitoring and event management

Incident management

Service level management

IT asset management

Reference: https://advisera.com/20000academy/blog/2019/06/17/sfia-and-itil-a-winning-combination-for-it- businesses/

NEW QUESTION 64
Which is a result of applying the guiding principle ‘progress iteratively with feedback’?

The ability to discover and respond to failure earlier

Standardization of practices and services

Understanding the customer’s perception of value

Understanding the current state and identifying what can be reused

NEW QUESTION 65
Which statement about the known error database (KEDB) is CORRECT?

It is maintained by the service desk and updated with the details of each new incident

It is a part of the configuration management database (CMDB) and contains workarounds

It is maintained by problem management and is used by the service desk to help resolve incidents

It is maintained by incident management and contains solutions to be implemented by problem management

NEW QUESTION 66
Which dimension of service management considers the workflows and controls needed to deliver services?

Organization and people

Information and technology

Partners and suppliers

Value streams and processes

NEW QUESTION 67
Which is a key consideration for the guiding principle ‘keep it simple and practical’?

Try to create a solution for every exception

Start with a complex solution, then simplify

Understand how each element contributes to value creation

Ignore the conflicting objectives of different stakeholders

NEW QUESTION 68
Where should all master copies of controlled software and documentation be stored?

In the definitive capacity library

In the definitive media library

In the definitive security library

In the definitive production library

NEW QUESTION 69
How can a service consumer contnbute to the reduction of nsk?

By providing the service in accordance with requirements

By ensuring that the service provider’s resources are correctly configured

By fully understanding then own requirements for the service

By managing the detailed level of risk on behalf of the service provider

NEW QUESTION 70
What can be used to help determine the impact level of a problem?

Definitive media library (DML)

Configuration management system (CMS)

Statement of requirements (SOR)

Standard operating procedures (SOP)

NEW QUESTION 71
Which practice is responsible for moving new or changed components to live or other environments?

Release management

Deployment management

Change enablement

Supplier management

Explanation/Reference: https://www.sysaid.com/blog/entry/itil-4-practices-whats-new-and-changed

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ITIL ITIL-4-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	The Guiding Principles Of ITIL 4 The Four Dimensions Of Service Management
Topic 2	A Holistic Approach To The Facilitation Of Co-Creation Of Value With Customers And Other Stakeholders In The Form Of Products And Services
Topic 3	How ITIL Practices Described In ITIL 4 Will Maintain The Value And Importance Provided By The Current ITIL Processes
Topic 4	Key Concepts From Lean, Agile, Devops, And Why These Are Important To Deliver Business Value
Topic 5	Whilst At The Same Time Expand To Be Integrated To Different Areas Of Service Management And IT, From Demand To Value

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The Best ITIL-4-Foundation Exam Study Material and Preparation Test Question Dumps [Q48-Q71]

ITIL ITIL-4-Foundation Exam Syllabus Topics:

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