5/5 - (1 vote)

Latest [Mar 12, 2023] Salesforce Service-Cloud-Consultant Exam Practice Test To Gain Brilliante Result

Take a Leap Forward in Your Career by Earning Salesforce Service-Cloud-Consultant

The benefit in Obtaining the Service-Cloud-Consultant Exam Certification

  • After completing the Salesforce Certified Service Cloud Consultant certification Candidate becomes a solid, well-rounded Salesforce Certified Service Cloud Consultant.
  • If the Candidate has the desire to move up to a higher-paying position in an organization. This certification will help as always.
  • A candidate might have incredible IT skills. Employers that do the hiring need to make decisions based on limited information and as it always. When they view the official Salesforce Certified Service Cloud Consultant certification, they can be guaranteed that a candidate has achieved a certain level of competence.
  • When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Service Cloud Consultant.

 

NO.23 What is a recommended way to migrate data from an external system while ensuring that the data adheres to
data quality rules established for the Salesforce org?

 
 
 
 

NO.24 Customer Community to provide customers with a self-service option for support. Which two capabilities can the Customer Community provide to Universal Containers’ customers? Choose 2 answers

 
 
 
 

NO.25 Universal Containers requires that a case status be updated 48 hours after a solution to the case has been emailed to a customer. Which Salesforce feature would be used to meet this requirement?

 
 
 
 

NO.26 Universal Containers Call Center Agents have limited visibility to customer support levels, resulting in inconsistent response times and lengthened resolution times. Which two recommendations should a Consultant recommend to improve the agent experience and reduce response and resolution times? Choose 2 answers

 
 
 
 

NO.27 Which technology will allow a client to enable ideas on a public website? There are two correct answers.

 
 
 
 
 

NO.28 Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers

 
 
 
 

NO.29 Universal container support manager wants to share product specific information with their customers using communities. Choose 3 Answers

 
 
 
 
 

NO.30 When a Self Service Portal User adds a Case Comment the following actions take place:

 
 
 
 

NO.31 Universal Containers wants articles to be suggested to agents based on information they are typing into the
case. Which solution should a consultant recommend?

 
 
 
 

NO.32 Using Import Wizard, how many Asset records can you import at a time?

 
 
 
 
 

NO.33 Universal Containers’ support team requires its customers to submit their support inquiries via free form email
(Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?

 
 
 
 

NO.34 Universal Containers wants to import articles from a previous database into their new Salesforce Knowledge Implementation. Many of their “How To” articles have images that must be migrated.
Which statement is true about migrating images into Salesforce Knowledge?

 
 
 
 

NO.35 When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?

 
 
 
 

NO.36 Universal Containers has an active presence on Twitter and Facebook. Customers’ requests from these social media channels should be responded to by support agents.
What should a consultant recommend to meet this requirement?

 
 
 
 

NO.37 Universal Containers wants to allow customers to ability to submit cases and also to see a dashboard of case resolution history.
Which type of Community license should be used to meet these requirements?

 
 
 
 

NO.38 Universal containers want to identify potential delays in the customer support process. Which metric should
the contact center management analyze? (Choose 1)

 
 
 
 

Authentic Best resources for Service-Cloud-Consultant Online Practice Exam: https://www.2pass4sure.com/Salesforce-Service-Cloud-Consultant/Service-Cloud-Consultant-actual-exam-braindumps.html

         

Related Links: www.stes.tyc.edu.tw www.stes.tyc.edu.tw www.stes.tyc.edu.tw myportal.utt.edu.tt myportal.utt.edu.tt myportal.utt.edu.tt